2 Use the Support Module

This guide provides information for support administrators who are responsible for assisting patient portal users when they encounter issues related to their patient portal account.

The Support module is available from the Oracle Health Patient Portal Administrative Console. An administrative console super user must grant access to the Support module.

You can complete the following tasks in the Support module:

• Search for patient portal users
• View patient portal user information
• View the most recent workflow information
• Send a new workflow link
• View proxy relationships
• Delete an account

This guide also provides information about the following tasks:

• Reset passwords
• Unlock an account