Known Issues

Oracle Cerner has identified the known issues below in Oracle Health Patient Portal. The list is updated when issues are identified or resolved in a new release.

The following known issues have been identified in Oracle Health Patient Portal Administration:

• The full insurance card is not displayed when you scan. (HLG2-9051)
• When you update the patient profile to Spanish, not all areas are translated. (HLG2-8982)
• An error occurs when you update a patient relationship from Self to Uncle in the v1/RelatedPerson API. (HLG2-7914)
• Filter chips continue to be displayed in the Messages section when you remove them. (HLG2-7390)
• The HealthConditions API returns duplicate health conditions. (HLG2-7004)
• An error occurs when you select the Oracle logo and then select Appointments or Allergies. (HLG2-6463)
• In the Available Languages drawer “English” should be “English (United States)” for consistency, and should be multi-select.

The following known issues have been identified in Oracle Health Patient Portal Cloud Service:

• Sign In: The slashes (/) are missing from the date of birth field on the sign-in screen. (HLG2-7314)
• Registration:
  • Insurance carrier was not recognized when uploading the insurance card. (HLG2-8235)
  • On the profile's Edit Patient Demographics form, the Races label should be Race. (HLG2-5501)
  • Unable to assign as Self in when adding a responsible party. (HLG2-7707
  • An error occurs when updating related person type of Self or Uncle. (HLG2-7914)
  • An error occurs when chancing the Responsible Party relationship to patient. (HLG2-7914)
• Dashboard:
  • Sections for messages and activities are both missing the See All Messages and See All Activity links. (HLG2-5410)
  • The Ask Oracle feature encounters navigation errors. (HLG2-6463)
  • The Unread Messages section does not display inline with the UI design. (HLG2-8385)
  • Text alignment is not displaying correctly in Mozilla Firefox browsers. (HLG2-8630)
  • The number of appointments and number of unread messages are both missing from the dashboard. (HLG2-8864)
  • Patient Portal Spanish translations not functioning as expected. (HLG2-8982)
• Mobile:
  • The mobile view includes an extra screen after signing in. (HLG2-8637)
  • Throughout Patient Portal, white space is displayed after the guided process steps in blue. (HLG2-8639)
• Scheduling:
  • The text in the Appointment Instructions pulls together the text for preparation and post-appointment instructions within one text section when in Millennium Platform they are two separate entries. (HLG2-9358)
  • Appointment cards and appointment details display the provider name in the wrong order (Provider Name format should be First Name, Last Name, Credentials). (HLG2-5407, HLG2-8865)
  • The review screen and confirmation screen for rescheduling do not include arrival time or an Add to Favorites option. (HLG2-5434)
  • The Upcoming Appointments count is missing from the Home Page. (HLG2-8454)
  • The Past Appointments View does not load the correct encounters. (HLG2-8534)
  • Users cannot reschedule an appointment from the appointment details page. (HLG2-8648)
  • Limited appointment types and specialties are available to select. (HLG2-8867)
  • Appointment status may not be displayed. (HLG2-9167)
  • Appointment Type processing options include issues in Scheduling. (HLG2-9356)
• Access Logs: Access logs contain duplicate events. (HLG2-8598)
• Patient Intake:
  • The Add Your ID feature is not in alignment with the UI design. (HLG2-5532)
  • Insurance plans are not recognized during the intake process. (HLG2-8646)
  • The insurance document scan does not display the full photo. (HLG2-9051)
• Health Conditions: Duplicate health conditions are being displayed (HLG2-7004)
• Document Management: The Document management service displays an Error 500: Internal Service Error message when searching for multiple types. (HLG2-9378)