Solution Changes in Oracle Health Patient Portal Administrative Console

These Release Notes are intended for Oracle Cerner customers who have purchased Oracle Health Patient Portal Cloud Service. This page provides a summary of new functionality available through Oracle Health Patient Portal Administrative Console.

The following list provides a high-level overview of the capabilities provided with this release:

  • Health record configuration is available for problems, allergies, medications, immunizations, and procedures (PAMI+P).
  • You can configure which appointment types are self-schedulable.
  • Configuration for items including language, confidentiality, and code sets is available.
Solution Change Description and UI Impact Reference Materials Validation Guidelines Inplementation and Maintenance Impact
Show or Hide Problems (HLG2-3239)

You can configure whether problems are displayed in Oracle Health Patient Portal Cloud Service. Problems are displayed by default.

UI impact (Workflow - Automatic): Administrators now can select whether to display or hide problems.

See the Configure Health Record section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can change the default setting for problems from On to Off.

Implementation impact (Low): Set the toggle button to your organization's preference.

No maintenance impact.

Show or Hide Allergies (HLG2-3246)

You can configure whether allergies are displayed in Oracle Health Patient Portal Cloud Service. Allergies are displayed by default.

UI impact (Workflow - Automatic): Administrators now can select whether to display or hide allergies.

See the Configure Health Record section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can change the default setting for allergies from On to Off.

Implementation impact (Low): Set the toggle button to your organization's preference.

No maintenance impact.

Show or Hide Medications (HLG2-3249)

You can configure whether medications are displayed in Oracle Health Patient Portal Cloud Service. Medications are displayed by default.

UI impact (Workflow - Automatic): Administrators now can select whether to display or hide medications.

See the Configure Health Record section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can change the default settings for medications from On to Off.

Implementation impact (Low): Set the toggle button to your organization's preference.

No maintenance impact.

Show or Hide Immunizations (HLG2-3250)

You can configure whether immunizations are displayed in Oracle Health Patient Portal Cloud Service. Immunizations are displayed by default.

UI impact (Workflow - Automatic): Administrators now can select whether to display or hide immunizations.

See the Configure Health Record section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can change the default settings for immunizations from On to Off.

Implementation impact (Low): Set the toggle button to your organization's preference.

No maintenance impact.

Show or Hide Procedures (HLG2-3251)

You can configure whether procedures are displayed in Oracle Health Patient Portal Cloud Service. Procedures are displayed by default.

UI impact (Workflow - Automatic): Administrators now can select whether to display or hide procedures.

See the Configure Health Record section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can change the default settings for procedures from On to Off.

Implementation impact (Low): Set the toggle button to your organization's preference.

No maintenance impact.

Configure PAMI+P Confidentiality for Protected Minors (HLG2-3252)

You can configure confidentiality rules for health history items in Patient Portal for minors in a protected status. Confidentiality is On by default.

UI impact (Workflow - Automatic): Administrators now can select the confidentiality settings for PAMI+P information.

See the Configure Confidentiality section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can change the Confidentiality Settings for Protected Minors - PAMI + P settings from On to Off.

Implementation impact (Low): Set the PAMI+P toggle buttons to your organization's preferences.

No maintenance impact.

Configure Minor Protected Status Confidentiality for Results and Vital Signs (HLG2-3309)

You can configure whether protected minors can hide results and vital signs information from view of their proxy. This status is On by default.

UI impact (Workflow - Automatic): Administrators now can select whether minor protected status age functionality is available to Oracle Health Patient Portal Cloud Service users.

See the Set Minor Protected Status Age section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can turn the Confidentiality Settings for Protected Minors - Results and Vitals from On to Off.

Implementation impact (Low): Set the Results and Vitals confidentiality toggle button to your organization's preference.

No maintenance impact.

Configure Minor Protected Status Age (HGL2-3231)

You can define the age at which minors can restrict their results and vital signs information from view of their proxy. The age is 13 by default.

UI impact (Workflow - Automatic): If minor protected status age is set to on, administrators can set the age at which patients can restrict information from their proxy.

See the Set Minor Protected Status Age section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can adjust the minor protected status age between 13 and 17 years of age.

Implementation impact (Low): Set the minor protected status age to align with your organization's preference or applicable local law.

No maintenance impact.

Configure Adult Age (HLG-3234)

You can define the age at which patients are considered adults. The age is 18 by default.

UI impact (Workflow - Automatic): Administrators now can set the age at which a user becomes an adult.

See the Set Adult Age section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can adjust the adult age.

Implementation impact (Low): Set the adult age to align with your organization's preference or applicable local law.

No maintenance impact.

Allow Messages On or Off (HLG2-3738)

You can enable or disable the ability for patients to send messages to staff. Inbound messaging is turned On by default.

UI impact (Workflow - Automatic): Administrators now can determine whether staff can receive messages from Oracle Health Patient Portal Cloud Service users.

See the Inbound Messaging section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can access and update the setting for inbound messages.

Implementation impact (Low): Set the inbound message preference to match your organization's preferences.

No maintenance impact.

Consumer Message Types (HLG2-3739)

You can view a list of message subjects available to patients to send a message to staff. The following message types are available:

  • Appointment request
  • Appointment cancellation request
  • Appointment reschedule request
  • General message
  • Confidentiality Request (form)

UI impact (Workflow - Automatic): Administrators now can view, add, update, and delete message subjects that Oracle Health Patient Portal Cloud Service users have available to them when they contact their organization.

See the Consumer Message Types section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can view the list of message types.

No implementation impact.

No maintenance impact.

Default Language (HLG2-3656)

You can configure the default language your portal users see when displaying content to patients or their proxies.

UI impact (Workflow - Automatic): Administrators now can select the instance-level language displayed to Oracle Health Patient Portal Cloud Service users by default.

See the Default Language section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can select languages from the list of languages.

Implementation impact (Low): Select the language you need from the list.

No maintenance impact.

Additional Supported Languages (HLG2-3657)

You can configure the additional languages your Patient Portal supports.

UI impact (Workflow - Automatic): Administrators now can select additional languages that Oracle Health Patient Portal Cloud Service users can select to view Patient Portal in their preferred language.

See the Additional Supported Languages section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can add or remove additional supported languages.

Implementation impact (Low): Select additional supported languages from the list.

No maintenance impact.

Upload Transparent Logo (HLG2-3658)

You can upload your organization's logo to display to users when they access Oracle Health Patient Portal Cloud Service. The Oracle Health logo is used by default.

UI impact (Workflow - Automatic): Administrators now can select the logo displayed in Oracle Health Patient Portal Cloud Service.

See the Display Transparent Logo section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can upload your organization's logo to Patient Portal.

Implementation impact (Low): Upload your organization's image file to Patient Portal Configuration.

No maintenance impact.

Company Display Name (HLG2-3661)

You can set the instance display name to use in patient facing web pages and email communications. Patient Portal is used by default.

UI impact (Workflow - Automatic): Administrators now can set the name of the Oracle Health Patient Portal Cloud Service that is displayed to users.

See the Instance Display Name section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can access and update your organization's instance name.

Implementation impact (Low): Update the instance name to match your organization's preferences.

No maintenance impact.

Primary Address (HLG2-3662)

You can set your organization's primary address to use in patient facing web pages and email communications.

UI impact (Workflow - Automatic): Administrators now can add or update the primary address displayed in Oracle Health Patient Portal Cloud Service.

See the Primary Address section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can access and update your organization's primary address.

Implementation impact (Low): Update the primary address to match your organization's preferences.

No maintenance impact.

Primary Phone Number (HLG2-3663)

You can set your organization's primary phone number to use in patient facing web pages and email communications.

UI impact (Workflow - Automatic): Administrators now can set the organization's primary phone number displayed in Oracle Health Patient Portal Cloud Service.

See the Primary Phone Number section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can access and update your organization's primary phone number.

Implementation impact (Low): Update the primary phone number to match your organization's preferences.

No maintenance impact.

Support Phone Number (HLG2-3664)

You can set the phone number patients can call to receive support to use in patient facing web pages, emails, and communications.

UI impact (Workflow - Automatic): Administrators now can set the organization's support phone number displayed in Oracle Health Patient Portal Cloud Service.

See the Support Phone Number section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can access and update your organization's support phone number.

Implementation impact (Low): Update the support number to match your organization's preferences.

No maintenance impact.

Public Website (HLG2-3665)

You can set the web address for your organization's public website for use in patient facing web pages, emails, and communications.

UI impact (Workflow - Automatic): Administrators now can set the organization's website displayed in Oracle Health Patient Portal Cloud Service.

See the Public Website section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can access and update your organization's public web address.

Implementation impact (Low): Update the public website web address to match your organization's preferences.

No maintenance impact.

Date Display Format (HLG2-3667)

You can set the date format for your instance of Patient Portal for display to patients. By default, the mm-dd-yyyy date format is used.

UI impact (Workflow - Automatic): Administrators now can set the way calendar dates are displayed in Oracle Health Patient Portal Cloud Service.

See the Date Display Format section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can access and update the date display format.

Implementation impact (Low): Update the date display format to match your organization's preferences.

No maintenance impact.

Time Display Format (HLG2-3669)

You can set the time display format for your instance of Patient Portal for display to patients. By default, the hh:mm:ss AM/PM time display format is used.

UI impact (Workflow - Automatic): Administrators now can set the way time is displayed in Oracle Health Patient Portal Cloud Service.

See the Time Display Format section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can access and update the time display format.

Implementation impact (Low): Update the time display format to match your organization's preferences.

No maintenance impact.

Default Unit of Measure (HLG2-3675)

You can configure the system of measure that your Patient Portal uses by default when displaying numeric content to patients. By default, imperial units are used for customers in the US, Liberia, and Myanmar and metric is used for customers elsewhere.

UI impact (Workflow - Automatic): Administrators now can set which measuring system is used.

See the Default Units of Measure section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can access and update the default units of measure.

Implementation impact (Low): Update the units of measure to match your organization's preferences.

No maintenance impact.

Reporting and Analytics Dashboard (HLG2-1413)

You can view the following reporting and analytics information in the Reporting and Analytics view of the Administrative console:

  • Enrollments
  • Sessions
  • Self-registrations completed
  • Patient intakes completed
  • Appointments scheduled
  • Appointment types scheduled
  • Appointments cancelled
  • Appointment cancellation reason

See the Reporting and Analytics section of the Oracle Health Patient Portal Administrative Console User Guide for more information.

Verify that you can access and view the reporting and analytics dashboard.

Implementation impact: None

No maintenance impact.

Code Sets (HLG2-7107)

You can view the code sets below and update their associated code values:

  • Appointment Types
  • Available Languages
  • Birth Sex
  • Care Team Relationship Roles
  • Countries
  • Ethnicity
  • Marital Status
  • Message Subject List
  • Message Types
  • Patient Relationship
  • Preferred Languages
  • Races
  • Scheduling - Cancellation Reasons
  • Scheduling - Reschedule Reasons
  • Visit Types
See the Configure Code Sets section of Oracle Health Patient Portal Administrative Console User Guide for more information.

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