Messaging

Patient Portal now provides additional messaging features.

• Patients can receive notifications for new messages from their care team.
• Patients can write new messages and send them to their care team.
• Patient Portal users can receive notifications for new secure messages.

Solution Change	Description and UI Impact	Reference Materials	Validation Guidelines	Implementation and Maintenance Impact
Receive Messages (HLG2-1267, HLG2-1268)	Patient Portal users can: View messages sent to them by their care team, such as instructions, answers to questions, and information about their care. The system displays the received messages in an organized list with relevant message attributes. Write a new message to their care team. View message details in the context of an ongoing conversation with their care team. The system displays the complete contents of a message. Reply, forward, and delete messages they receive. UI Impact (Workflow - Automatic): Patient Portal users can send and receive messages from the Messages dashboard. See the Reference Materials for more information.	See the following reference materials for more information: Sending and Receiving Messages in the Oracle Health Patient Portal Cloud Service User Guide for Patients	Verify that Patient Portal users can receive and view messages from their care team. Verify that Patient Portal users can reply, forward, and delete messages they receive.	No implementation or maintenance impact.
Send Messages (HLG2-1269)	Patient Portal users can: Send a written message to a specified recipient View a list of messages sent to them by their care team that is displayed in an organized list with relevant message attributes presented. Reply, forward, delete their sent messages. UI Impact (Workflow - Automatic): Patient Portal users can send messages new messages as part of the workflow for writing new messages. Additionally, the Sent tab on the Messages dashboard displays a list of sent messages.	See the following reference materials for more information: Sending and Receiving Messages in the Oracle Health Patient Portal Cloud Service User Guide for Patients Oracle Health Patient Portal Administrative Console User Guide	Verify that Patient Portal users can send new messages. Verify that Patient Portal users can view a list of sent messages, including relevant details about those messages.	Implementation Impact (Low): The ability to send messages is enabled by default but can be optionally turned off in Oracle Health Patient Portal Administrative Console. See the Reference Materials for more information. No maintenance impact.