Create a New Message from an Open Inbox Item or the Patient's Chart

This topic provides information about creating a new message from an open inbox item or the patient's chart.

1. Select New Message.
2. In the To box, enter the appropriate recipients.

   Note:

   When you search for recipients, you can filter the search results to view only recipients who are physicians, in teams (pools), your favorites, or members of the patient's care team. You can also filter the search results by practitioner type.
3. In the Provider box, update or add providers if necessary.
4. In the Subject box, enter the appropriate text.
5. In the Start a New Message box, enter your message text or select Generate Response to add an AI-generated response. Ensure that you review and update the generated text as necessary.

   Note:

   The Generate Response button is available only when you create a message associated with a prescription renewal or laboratory results. If you add message text before you select Generate Response, the AI-generated text replaces the message text.

   To directly mention someone in your message, press the at symbol (@) to search for and select their name. Once selected, the person is added to the message recipient list if they were not previously added.

6. (Optional) Apply the following text formatting:
   • Font style
   • Bold
   • Italic
   • Underline
7. (Optional) Select High Priority.
8. Select Send to send your message or select Close to close without sending.

   Note:

   If you add message details before you select Close, the message is automatically saved as a draft.

   When you send a new message to a patient or provider from an open inbox item, the the communication encounter to which the message is added depends on the open item type.