Reply to a Message

This topic provides information about replying to a message.

To reply to a message:

Complete one of the following steps to open the response details:
- Open the message to which you want to reply.
- From the items list, find the message, then select Reply.
Select Edit Details to update the information in the To, Provider, and Subject boxes.
Enter your message text, or select Generate Response to add an AI-generated response. Ensure that you review and update the generated text as necessary.

Note:
The Generate Response button is available only when you reply to messages associated with a prescription or results. When you send a new message to a patient or provider from an open inbox item, the communication encounter to which the message is added depends on the open item type.
To directly mention someone in your message, press the at symbol (@) to search for and select their name. Once selected, the person is added to the message recipient list if they were not previously added.
(Optional) Apply the following text formatting:
- Font style
- Bold
- Italic
- Underline
(Optional) Select High Priority.
Select Include Patient if you want to send your message to the associated patient.

Note:
If the message to which you are replying included the patient, then Include Patient is automatically selected. Deselect Include Patient if you do not want to send your message to the associated patient.
Select Send to send your message, select Back to view inbox information for the patient without sending a reply, or close the tab to return to the previously opened tab without sending a reply.

Note:
If you add response text before you select Back or close the tab, the message is saved as a draft.
When you reply to a message that was initiated by the patient, the message is added to the communication encounter at the location of the patient's most recent visit with the responsible provider.

Parent topic: Inbox