Inbox 26.04.01

The solution changes below are available for Inbox with this release for Oracle Health EHR.

Solution Change Details

Solution Change	Component, Description, and UI Impact	Reference Materials	Validation Guidelines	Implementation and Maintenance Impact
Enhancement EHRM-51648: Patient Name	Component: Inbox When you open an inbox item, the patient's name is no longer displayed above the patient panel. UI Impact: Visual Only	None	Open an inbox item and verify that the patient's name is no longer displayed above the patient panel.	Implementation Impact: None Maintenance Impact: None
Enhancement EHRM-48808: Results	Component: Inbox When you open an inbox item, relevant results are displayed in the middle panel. UI Impact: Visual Only	None	Open an inbox item and verify that relevant results are displayed in the middle panel.	Implementation Impact: None Maintenance Impact: None
Enhancement EHRM-6919: CDA Attachments	Component: Inbox When you create a new message or response, you can attach a clinical document architecture (CDA). UI Impact: Workflow (Implemented) When the MSG_TOCSUMMARY_TEMP preference is set, you can use the Add Attachments button to add CDAs to your messages.	Inbox Configuration Guide Inbox User Guide	Ensure that the MSG_TOCSUMMARY_TEMP preference is set. Create a new message or response. Select Add Attachments. Select Generate TOC. Select the appropriate encounter. Select Generate. Verify that the attachment is added successfully. Select Remove Attachment. Verify that the attachment is removed successfully.	Implementation Impact:Low Ensure that the MSG_TOCSUMMARY_TEMP preference is set. Maintenance Impact: None
Enhancements EHRM-41872 and EHRM-41465: Patient Match	Component: Inbox When you receive a secure message, prescription request, prescription change request, or prescription renewal request from an external source, the message must be matched to a patient before you can complete actions other than view or delete the message. UI Impact: Workflow (Implemented) When secure messaging is configured, you can match external secure messages to a patient. You can match external prescription requests, prescription change requests, and prescription renewal requests to a patient.	Inbox Configuration Guide Inbox User Guide	Ensure that all configuration steps in Understand Secure Messaging in Message Center are completed. From the items list, open an external message, prescription request, prescription change request, or prescription renewal request that has not been matched to a patient. Verify that you can view and delete the message but cannot complete other actions until the message is matched to a patient. Complete one of the following steps to select a patient and encounter: Select a patient and encounter from the list of suggested matches. Select Search Patient, search for and select the patient, select the location, then select the encounter. Select Match to This Patient. Verify that the message is matched to the patient, the patient's relevant chart information is displayed, and you can complete additional actions for the message.	Implementation Impact: Low Ensure that all configuration steps in Understand Secure Messaging in Message Center are completed. Maintenance Impact: None
Enhancement EHRM-41471: Send Secure External Messages	Component: Inbox You can send messages to external recipients with direct secure email addresses unassociated with public email services. UI Impact: Workflow (Implemented) When secure messaging is configured, you can send messages to external recipients with direct secure email addresses.	Inbox Configuration Guide Inbox User Guide	Ensure that all configuration steps in Understand Secure Messaging in Message Center are completed. Create a new message or response. In the To box, enter an email address associated with a public email service, such as Yahoo. Select Send. Verify that you cannot send the message. In the To box, enter an external secure email address that is not associated with a public email service. Select Send. Verify that the message is sent successfully.	Implementation Impact: Low Ensure that all configuration steps in Understand Secure Messaging in Message Center are completed. Maintenance Impact: None
Enhancement EHRM-41132: CDA Saved to Patient Chart	Component: Inbox When a message from an internal recipient includes a CDA attachment, the attachment is automatically saved to the patient's chart. When a secure message from an external recipient includes a CDA attachment, the attachment is automatically saved to the patient's chart after the messages is matched to a patient. UI Impact: Visual Only	None	Identify a message with a CDA attachment from an internal recipient or an external recipient with the patient match workflow completed. Verify that the CDA is available in the patient's chart.	Implementation Impact: None Maintenance Impact: None
Enhancement EHRM-40565: Team Inboxes	Component: Inbox You can view inboxes for teams that you are a member of. You can also assign or unassign yourself items in the team inboxes. UI Impact: Workflow (Implemented) When pools are configured, clinician who are members of a team can view the team inbox and assign or unassign themselves items.	Inbox Configuration Guide Inbox User Guide	Ensure that the steps in the Configuring Pools section of All About Message Center Pools are completed. From the My Inbox list, select one of the teams that you are a member of. Verify that your teams are displayed in the My Inbox list. Find the item on the items list and select Assign to Me. Verify that the item is now displayed as assigned to you. For the same item, select Unassign. Verify that the item is now unassigned.	Implementation Impact: Low Ensure that the steps in the Configuring Pools section of All About Message Center Pools are completed. Maintenance Impact: None
Enhancement EHRM-39712: Prescription Change Requests	Component: Inbox You can manage prescription change requests from the Prescriptions category of your inbox. UI Impact: Workflow (Automatic) You can view and perform actions for prescription change requests.	See Orders User Guide for more information.	Select a prescription change request from the Prescriptions category. Verify that you can complete the following actions: Select Sign to approve the request. Select an alternative. Select Discard to deny the request. Select a denial reason.	Implementation Impact: None Maintenance Impact: None
Enhancement EHRM-43148: Encounter Locations	Component: Inbox When you select a location to associate with a new communication encounter, only locations that you have access to and the patient has had an appointment at in the past 3 years are displayed. UI Impact: Visual Only	None	Create a new message or follow-up item. When the list of available locations is displayed, verify that only locations that you have access to and the patient has had an appointment at in the past 3 years are displayed.	Implementation Impact: None Maintenance Impact: None
Enhancement EHRM-61157: Send, Send and Complete, or Send and Delete	Component: Inbox When you send a response, you can select one of the following buttons: Send: The message stays in the associated category of your inbox. Send and Delete: The message is displayed in your inbox only when filtered by the Deleted status. Send and Complete Conversation: Members can no longer reply and the message is displayed in your inbox only when filtered by the Deleted status. UI Impact: Workflow (Automatic) You can select Send, Send and Delete, or Send and Complete Conversation to determine where the response message is displayed in your inbox and whether the conversation can continue.	See Inbox User Guide for more information.	Open an existing message, enter a response, and select Send. Verify that the message is sent and the message is still displayed in the associated category of your inbox. Open an existing message, enter a response, and select Send and Delete. Verify that the message is sent and the message is displayed in your inbox only when the Deleted status filter is applied. Verify that your next message is displayed or the items list is displayed if the message was the last one in the category. Open an existing message, enter a response, and select Send and Complete Conversation. Verify that the message is sent, conversation members can no longer reply, and the message is displayed in your inbox only when the Deleted status filter is applied. Verify that your next message is displayed or the items list is displayed if the message was the last one in the category.	Implementation Impact: None Maintenance Impact: None
Enhancement EHRM-39707: Upload Attachments from Your Device	Component: Inbox When you create a new message or response, you can attach files from your device. UI Impact: Workflow (Automatic) When you create a new message or response, you can attach up to 50 MB of files in the following format from your device: .JPG .JPEG .PNG .BMP .GIF .TIFF .PDF	See Inbox User Guide for more information.	Create a new message or response. Select Add Attachments. Select Upload From Device. Select your file. Verify that the attachment is added successfully if it is in one of the following formats and the 50 MB maximum is not reached: .JPG .JPEG .PNG .BMP .GIF .TIFF .PDF Select Remove Attachment. Verify that the attachment is removed successfully.	Implementation Impact: None Maintenance Impact: None
Enhancement EHRM-39708: View Attachments	Component: Inbox When a sent or received message includes an attachment, you can select the file to open it in an attachment viewer. UI Impact: Workflow (Automatic) When you select attachments, they are displayed in an attachment viewer.	See Inbox User Guide for more information.	Open an item that includes an attachment and select the attachment file from the message thread. Verify that the file is displayed in the attachment viewer. Create a new message or response, upload an attachment, and select the attachment file before sending the message. Verify that the file is displayed in the attachment viewer.	Implementation Impact: None Maintenance Impact: None
Correction EHRM-51615: Completed Messages in Oracle Health EHR Reflected in Message Center	Component: Inbox If you mark a conversation as Completed after sending a message from the Inbox in Oracle Health EHR, the conversation is displayed under the Completed filter for message recipients in Oracle Health EHR and is closed in Message Center. UI Impact: None	None	From Oracle Health EHR, send a message and complete the conversation. Locate the message in Message Center (MessageCenter.exe) and verify that the message is closed.	Implementation Impact: None Maintenance Impact: None
Correction EHRM-39002: Back Button Returns to Inbox	Component: Inbox When you open the patient's chart from the Inbox by selecting a link from the patient summary, you can return to the Inbox successfully using the Back button. UI Impact: None	None	Open an inbox item. From the patient summary, select a link to navigate to the patient's chart. Select Back. Verify that you return to the Inbox.	Implementation Impact: None Maintenance Impact: None
Correction EHRM-55336: Using the at Symbol Without Tagging	Component: Inbox If you enter the at symbol (@) in the message body and do not tag a person, the dialog box to select a person closes. UI Impact: None	None	Create a new message or response. In the message body, enter the at symbol (@) and continue typing without selecting a person to tag. Verify that the dialog box to select a person automatically closes.	Implementation Impact: None Maintenance Impact: None

Solution Change

Component, Description, and UI Impact

Reference Materials

Validation Guidelines

Implementation and Maintenance Impact

Enhancement EHRM-51648:

Patient Name

Component: Inbox

When you open an inbox item, the patient's name is no longer displayed above the patient panel.

UI Impact: Visual Only

None

Open an inbox item and verify that the patient's name is no longer displayed above the patient panel.

Implementation Impact: None

Maintenance Impact: None

Enhancement EHRM-48808:

Results

Component: Inbox

When you open an inbox item, relevant results are displayed in the middle panel.

UI Impact: Visual Only

None

Open an inbox item and verify that relevant results are displayed in the middle panel.

Implementation Impact: None

Maintenance Impact: None

Enhancement EHRM-6919:

CDA Attachments

Component: Inbox

When you create a new message or response, you can attach a clinical document architecture (CDA).

UI Impact: Workflow (Implemented)

When the MSG_TOCSUMMARY_TEMP preference is set, you can use the Add Attachments button to add CDAs to your messages.

Ensure that the MSG_TOCSUMMARY_TEMP preference is set.
Create a new message or response.
Select Add Attachments.
Select Generate TOC.
Select the appropriate encounter.
Select Generate. Verify that the attachment is added successfully.
Select Remove Attachment. Verify that the attachment is removed successfully.

Implementation Impact:Low

Ensure that the MSG_TOCSUMMARY_TEMP preference is set.

Maintenance Impact: None

Enhancements EHRM-41872 and EHRM-41465:

Patient Match

Component: Inbox

When you receive a secure message, prescription request, prescription change request, or prescription renewal request from an external source, the message must be matched to a patient before you can complete actions other than view or delete the message.

UI Impact: Workflow (Implemented)

When secure messaging is configured, you can match external secure messages to a patient. You can match external prescription requests, prescription change requests, and prescription renewal requests to a patient.

Ensure that all configuration steps in Understand Secure Messaging in Message Center are completed.
From the items list, open an external message, prescription request, prescription change request, or prescription renewal request that has not been matched to a patient. Verify that you can view and delete the message but cannot complete other actions until the message is matched to a patient.
Complete one of the following steps to select a patient and encounter:
- Select a patient and encounter from the list of suggested matches.
- Select Search Patient, search for and select the patient, select the location, then select the encounter.
Select Match to This Patient. Verify that the message is matched to the patient, the patient's relevant chart information is displayed, and you can complete additional actions for the message.

Implementation Impact: Low

Ensure that all configuration steps in Understand Secure Messaging in Message Center are completed.

Maintenance Impact: None

Enhancement EHRM-41471:

Send Secure External Messages

Component: Inbox

You can send messages to external recipients with direct secure email addresses unassociated with public email services.

UI Impact: Workflow (Implemented)

When secure messaging is configured, you can send messages to external recipients with direct secure email addresses.

Ensure that all configuration steps in Understand Secure Messaging in Message Center are completed.
Create a new message or response.
In the To box, enter an email address associated with a public email service, such as Yahoo.
Select Send. Verify that you cannot send the message.
In the To box, enter an external secure email address that is not associated with a public email service.
Select Send. Verify that the message is sent successfully.

Implementation Impact: Low

Ensure that all configuration steps in Understand Secure Messaging in Message Center are completed.

Maintenance Impact: None

Enhancement EHRM-41132:

CDA Saved to Patient Chart

Component: Inbox

When a message from an internal recipient includes a CDA attachment, the attachment is automatically saved to the patient's chart. When a secure message from an external recipient includes a CDA attachment, the attachment is automatically saved to the patient's chart after the messages is matched to a patient.

UI Impact: Visual Only

None

Identify a message with a CDA attachment from an internal recipient or an external recipient with the patient match workflow completed. Verify that the CDA is available in the patient's chart.

Implementation Impact: None

Maintenance Impact: None

Enhancement EHRM-40565:

Team Inboxes

Component: Inbox

You can view inboxes for teams that you are a member of. You can also assign or unassign yourself items in the team inboxes.

UI Impact: Workflow (Implemented)

When pools are configured, clinician who are members of a team can view the team inbox and assign or unassign themselves items.

Ensure that the steps in the Configuring Pools section of All About Message Center Pools are completed.
From the My Inbox list, select one of the teams that you are a member of. Verify that your teams are displayed in the My Inbox list.
Find the item on the items list and select Assign to Me. Verify that the item is now displayed as assigned to you.
For the same item, select Unassign. Verify that the item is now unassigned.

Implementation Impact: Low

Ensure that the steps in the Configuring Pools section of All About Message Center Pools are completed.

Maintenance Impact: None

Enhancement EHRM-39712:

Prescription Change Requests

Component: Inbox

You can manage prescription change requests from the Prescriptions category of your inbox.

UI Impact: Workflow (Automatic)

You can view and perform actions for prescription change requests.

See Orders User Guide for more information.

Select a prescription change request from the Prescriptions category. Verify that you can complete the following actions:

Select Sign to approve the request.
Select an alternative.
Select Discard to deny the request.
Select a denial reason.

Implementation Impact: None

Maintenance Impact: None

Enhancement EHRM-43148:

Encounter Locations

Component: Inbox

When you select a location to associate with a new communication encounter, only locations that you have access to and the patient has had an appointment at in the past 3 years are displayed.

UI Impact: Visual Only

None

Create a new message or follow-up item. When the list of available locations is displayed, verify that only locations that you have access to and the patient has had an appointment at in the past 3 years are displayed.

Implementation Impact: None

Maintenance Impact: None

Enhancement EHRM-61157:

Send, Send and Complete, or Send and Delete

Component: Inbox

When you send a response, you can select one of the following buttons:

Send: The message stays in the associated category of your inbox.
Send and Delete: The message is displayed in your inbox only when filtered by the Deleted status.
Send and Complete Conversation: Members can no longer reply and the message is displayed in your inbox only when filtered by the Deleted status.

UI Impact: Workflow (Automatic)

You can select Send, Send and Delete, or Send and Complete Conversation to determine where the response message is displayed in your inbox and whether the conversation can continue.

See Inbox User Guide for more information.

Open an existing message, enter a response, and select Send. Verify that the message is sent and the message is still displayed in the associated category of your inbox.
Open an existing message, enter a response, and select Send and Delete. Verify that the message is sent and the message is displayed in your inbox only when the Deleted status filter is applied. Verify that your next message is displayed or the items list is displayed if the message was the last one in the category.
Open an existing message, enter a response, and select Send and Complete Conversation. Verify that the message is sent, conversation members can no longer reply, and the message is displayed in your inbox only when the Deleted status filter is applied. Verify that your next message is displayed or the items list is displayed if the message was the last one in the category.

Implementation Impact: None

Maintenance Impact: None

Enhancement EHRM-39707:

Upload Attachments from Your Device

Component: Inbox

When you create a new message or response, you can attach files from your device.

UI Impact: Workflow (Automatic)

When you create a new message or response, you can attach up to 50 MB of files in the following format from your device:

.JPG
.JPEG
.PNG
.BMP
.GIF
.TIFF
.PDF

See Inbox User Guide for more information.

Create a new message or response.
Select Add Attachments.
Select Upload From Device.
Select your file. Verify that the attachment is added successfully if it is in one of the following formats and the 50 MB maximum is not reached:
- .JPG
- .JPEG
- .PNG
- .BMP
- .GIF
- .TIFF
- .PDF
Select Remove Attachment. Verify that the attachment is removed successfully.

Implementation Impact: None

Maintenance Impact: None

Enhancement EHRM-39708:

View Attachments

Component: Inbox

When a sent or received message includes an attachment, you can select the file to open it in an attachment viewer.

UI Impact: Workflow (Automatic)

When you select attachments, they are displayed in an attachment viewer.

See Inbox User Guide for more information.

Open an item that includes an attachment and select the attachment file from the message thread. Verify that the file is displayed in the attachment viewer.
Create a new message or response, upload an attachment, and select the attachment file before sending the message. Verify that the file is displayed in the attachment viewer.

Implementation Impact: None

Maintenance Impact: None

Correction EHRM-51615:

Completed Messages in Oracle Health EHR Reflected in Message Center

Component: Inbox

If you mark a conversation as Completed after sending a message from the Inbox in Oracle Health EHR, the conversation is displayed under the Completed filter for message recipients in Oracle Health EHR and is closed in Message Center.

UI Impact: None

None

From Oracle Health EHR, send a message and complete the conversation. Locate the message in Message Center (MessageCenter.exe) and verify that the message is closed.

Implementation Impact: None

Maintenance Impact: None

Correction EHRM-39002:

Back Button Returns to Inbox

Component: Inbox

When you open the patient's chart from the Inbox by selecting a link from the patient summary, you can return to the Inbox successfully using the Back button.

UI Impact: None

None

Open an inbox item.
From the patient summary, select a link to navigate to the patient's chart.
Select Back. Verify that you return to the Inbox.

Implementation Impact: None

Maintenance Impact: None

Correction EHRM-55336:

Using the at Symbol Without Tagging

Component: Inbox

If you enter the at symbol (@) in the message body and do not tag a person, the dialog box to select a person closes.

UI Impact: None

None

Create a new message or response.
In the message body, enter the at symbol (@) and continue typing without selecting a person to tag. Verify that the dialog box to select a person automatically closes.

Implementation Impact: None

Maintenance Impact: None

Parent topic: Oracle Health EHR 26.04.01