1 Document Return Function
This section describes the use of the Document Return module.
Using Document Return Function
To launch the Document Return module, double-click the shortcut on the OHC Launch Panel.
Figure 1-1 Document Return
At the Document Return screen, you can view a statistic count of the document returned or withheld. Clicking the Re-Calculate button refreshes the statistics.
Returning Passport Using Card Reader
At the end of the cruise, you must return all passenger passports during disembarkation.
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Obtain the passenger’s cabin number and retrieve the passport from the passport repository.
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Login to the Document Return module.
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Swipe the guest board card through the card reader once to update the system that you have returned the Passport.
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Swiping the passenger board card again sets the document status to Passport already returned.
Returning Passport Using Faulty Card Reader
If you return a passport by swiping an invalid board card or swiping it through a faulty card reader, you will receive a system prompt Guest does not exist in the Document Return screen. In such case, you can manually update the status using below steps.
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Repeat steps 1 through 3 of Returning Passport Using Card Reader.
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When the statement, Guest does not exist appears, double-click on any area within the yellow box to launch the passenger/crew list.
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At the Show Guest and Crew Document Not Returned window, select Only Passenger.
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Double-click the passenger name to set the status as Passport returned.
Figure 1-2 Document Return Passenger List
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Click Close to return to the main screen. This deletes the selected passenger’s name from the list.
Returning a Passport to an Unsettled Account
If you have the parameter to check the guest’s open balances before returning the passport, the system displayes a warning and prohibits you from returning the passport. The guest must settle their account before you can proceed. See Appendix for parameter name and value.
Figure 1-3 Open Balance Warning
Viewing Passenger Document Status
You can also view and reset the document return status from the guest account in the Management Module.
Figure 1-4 Document Status In Management Module
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In the Management Module, navigate to Cashier, Guest function.
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Swipe the passenger board card or look up the guest account by name/cabin number.
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Select the account from the guest list and navigate to More Guest Info tab.
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The document status is shown in the Document Return section.
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To reset the status to not returned, click Delete.