5 Event Entrance Management
Figure 5-1 Event Entrance Management
![This figure shows an overview of Event Entrance window. This figure shows an overview of Event Entrance window.](img/event_entrance_management.png)
The Event Entrance Management function allows you to pre-register the guest before the show starts. Not only does it allow you to release sold tickets for guest that did not show up, it gives you the flexibility to accept and confirm the waitlist bookings. It also provides you an overview of the event by color coding the statuses such as Reserved, In-house, Pending and Waitlist, and brings up the corresponding guest list when selected.
If the event is a fixed seating type, additional columns such as Layout Level, Seating Zone, Seat Code are available in the Reserved, In House, Pending Bookings tabs. The Waitlist tab has two additional columns: Layout Level and Seating Zone.
Registering a Guest
Figure 5-2 Pending Bookings
![This figure shows the pending bookings in Event Entrance Management. This figure shows the pending bookings in Event Entrance Management.](img/event_pending_bookings.png)
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Select the guest cabin number.
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The bookings list shown corresponds to the number of Reserved/Pending Bookings.
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Select the record to Check-In.
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Select either Check-In All or Check-In One. Once the guest is checked in, the number of Pending records decreases while the number in the Inhouse increases. The checked-in tickets is appear in the Inhouse Bookings tab.
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Selecting the Inhouse Bookings records will illuminate the Allow Tempt Exit, which permits a temporarily exit from the event.
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Selecting the Allow Temp Exit sets the record line to red color.
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To re-admit the guest, select the record and click Admit Back.
Figure 5-3 Pending Booking — Inhouse Bookings Tab
Release Pending Bookings
This function releases all of the pending bookings of the selected event, enabling you to confirm a waitlist booking, if any.
Figure 5-4 Release Pending Bookings
![This figure shows an overview of the number of bookings under reserved, inhouse, pending and waitlist in the Release Pending Bookings. This figure shows an overview of the number of bookings under reserved, inhouse, pending and waitlist in the Release Pending Bookings.](img/event_release_pending_bkg.png)
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Click the Release Pending Bookings.
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The system prompts the number of bookings to release.
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The Apply Cancellation Fee is selected by default. Deselect if the fee is not applicable.
Figure 5-5 Release Pending Booking Fee
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Click OK to process the release.
WARNING:
You cannot reverse the process once the system releases the pending booking other than rebooking. The system will convert the waitlisted booking to pending, if any. -
The seat assignment window below prompted if you are releasing a booking from a Fixed Seating event.
Figure 5-6 Waitlisted Booking Seat Assignment
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Right-click the waitlisted booking from the grid and select the Assign Seat option. This launches Step 2: Select Seats wizard.
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Proceed to select a seat and confirm the booking. This releases all pending bookings and moves the waitlisted booking to pending bookings.
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The rules for moving waitlisted bookings to pending bookings is the same as the rules for the Free Seating event.