1. Property Management System User Guide
  2. Using Cruise Property Management System
  3. Guest Handling

12 Guest Handling

The Guest Handling page provides the functionality to search for a guest reservation.

  1. Select the hamburger menu at the top left corner.

  2. Select Cruise Shipboard Property Management, followed by Guest Handling.

Guest Handling Search screen displayed

Manual Search

To look up guest information manually,

  1. Select the Profile Type.

    Note:

    If the Resident profile type is disabled in the system parameter, the filter is hidden and the resident records will not be searched or shown

  2. Select the Reservation Status.

  3. Enter either the First Name, Last Name, Stateroom, Passport Number, Boardcard Number, Set Sail Pass Number or Booking Number in the search bar, then select Search button.

  4. All the matching records are shown in the results view with Actions button.

  5. Click the Actions button to access other options or view the selected reservation. The Actions button is also available in the Manage Guest Handling page, which allows you to access the same function within the guest account.

To view the guest information,

  1. Performed a search. Once the matching records appear, click on the desired record.

  2. The Manage Guest Handling screen gives you an overview of the reservation data information of the selected guest.

Search by Scanning

To look up guest information by scanning barcode/document

  1. At the Guest Handling Search screen, click Scan.

  2. This opens the camera and launches the scan function.

  3. To scan the barcode, point the camera to the barcode without click or tap the Shutter button.

  4. To capture the document, click or tap the Shutter button.

  5. Successful scanning of a barcode/document will open up the Manage Guest Handling page. Barcode/document that is tagged to multiple profiles will be shown on the results page.

Note:

The scanning section and camera switches off if it is left idle for 10 minutes or more, and a message will appear.

To look up guest information by scanning RFID card

  1. At the Guest Handling Search screen, without placing the cursor at the search guest field, place the RFID card at the tablet RFID sensor.

  2. If the scanned RFID card number matches a profile, the system will open up the Manage Guest Handling page. RFID that is tagged to multiple profiles will be shown on the results page.

Manage Guest Handling

The manage guest handling screen will provide an overview of the guest data information selected from the guest handling search results section.

There are 5 sections in the Manage Guest Handling screen:

  • Summary – Summary information of the guest, including profile and reservation data.

  • Reservation – Information of the guest reservations data.

  • Profile – Information of the guest profile data, including travel with and guardian or minor data.

  • Special Request – Information on the guest’s special request record, if there is any.

  • Amenities – Information on the guest’s requested amenity record, if there is any.

All information populated in the Manage Guest Handling screen is only for viewing and editing can be done from the Action option.

Actions Option

The Actions option functionality provides a quick access to other functions a user can perform on the selected guest record retrieved from Guest Handling search and Manage Guest Handling screens.