2 Track It

The Track It program enables you to record confiscated items, their storage location, and when it is returned to the guest or crew.

Overview Window

The Daily Overview window is the default window that appears when you log in, indicating the total number of items logged in a bar chart layout. The overview provides the following information:

• Item confiscated today

• Item to be returned today

• Item discarded today

• Item on hold, yet to return to passenger

• Top 10 most confiscated item

Figure 2-1 Track It Overview Window

Recording Confiscated Item

The items confiscated from the crew, guests, or visitors are tagged and recorded before you store them in the designed storeroom.

1. Click the Confiscate Item button on the ribbon bar.

2. In the Account Search section, swipe the board card though the card reader to search for the account, or manually enter the cabin number/name in the Account Search field. Press F2 to reset the search information.

Figure 2-2 Confiscate Item Account Search

1. In the Item Type field, select the item category from the drop-down list, and click OK. Alternatively, you can search using the keyword search function by entering the work in the Item List text box and clicking Find.

2. Select the Item check boxes and click Add to add the item to the Confiscated Item list.

3. If the same item is added to the list, the system prompts a warning message.

4. Click Yes to add the same item to the list or click No to cancel.

5. Insert a comment/description for the item, and click Confiscate Item.

6. If a signature device is connected, the system starts the Signature Capture dialog box.

7. Allow the passenger to sign on the signature pad, and press the Green Check icon on the signature pad.

8. If the signature device is not connected, a warning message will pop up, disallowing you to enter the item.

9. Once the item is added successfully, a bar code label item receipt printed.

10. To remove the item from the list, select the item, and click Delete.

Managing Confiscated Items in Guest Handling Tab

When a passenger has a confiscated item, the Loyalty/Track It tab on Guest Handling display details of the items and storage location.

Figure 2-3 Confiscated Item in Guest handling

The confiscated items are recorded or removed from the Loyalty/Track It tab when:

• Item is checked in at the security check point, and the system inserts a record in the Confiscated Item section.

• Item is returned or checked out temporarily to the guest/crew. The system removes the record from the Confiscated Item section.

Confiscated Items in Security Gangway

You can manage and track a confiscated item using the WPF Security module. Guest/Crew leaving the ship are prompted to collect their items when the board card is swiped or vice versa.

On the list of items to return page, select the item and click Return. Items will not be checked out if you click Close.

Figure 2-4 Check-out Handling at Security Gangway

If there are items to be collected upon returning to the ship, the system prompts you to re-check in this item. Click Collect to check in the item.

Below is the movement activity that occurs at the Security Gangway:

• For passengers going ashore: The system changes the on-board status to shore-side without prompting the confiscated item list if a passenger checks out the item from the store location.

• For passengers returning on-board: The system changes the status from shore-side to on-board without prompting the confiscated item list when confiscated items are checked in upon returning from shore-side.

• For expected check out passengers leaving for shore-side who did not collect their confiscated item: The system prompts a reminder at the gangway for items to be collected before the status can be change.

The reminder prompt is configurable in Administration, Security Alert Setup.

Figure 2-5 Reminder for Collection of Confiscated Item for Departing Passenger

Storing Items in Designated Store

The Stored Item screen allows you to identify where to store items. Items that do not have a designated store assigned are listed in the Item List grid, which then enables you to assign a storage location.

Figure 2-6 Store Item Window

1. Click Store Item on the ribbon bar.

2. In the Search Criteria section, select the following filter option and click Search.

   • Item Type: Select the items to display from the drop-down list.

   • Debark date: Select an item stored date from the calendar editor.

   • Item ID: Use the barcode scanner or manually enter the Item ID in the text box. When entering a barcode manually, the Type and Debark Date options are disabled.

   • Include Already Stored Item: If the option is set to Yes, items stored will be listed in the grid including the store location.

3. Select the item(s) to store and select a store location from the drop-down list.

4. Click Store Item.

5. When the confirmation prompt appears, click OK to close. The Store location is added to the Item Location field.

Returning Confiscated Items

You can temporarily return a confiscated item to the passenger before the passenger goes ashore. A good example of this would be camping equipment or supplies such as cooking utensils.

Figure 2-7 Return Item Main Window

1. Click Return Item on the ribbon bar.

2. In the Account Search section, search for the passenger account and select the item to return. Items that are allowed a temporary return are marked with YES in the Allow Temporary Return column.

3. Click Check-Out to check out the item. The system prompts a confirmation indicating the number of items being check-out.

4. Click OK to close the prompt. The date/time the item checked out is recorded in the Temporary Returned Date column.

Undoing Returned Items

An item returned accidentally to a guest can be undone by the Return Item function.

1. In the Return Item window, search for the passenger account.
2. Switch the Include History to Yes to display items returned to guests. The items appear in the Item List grid with the date and time shown in the Date Returned/Discard column.
3. Select the item and click theUndo Return button.
4. Click OK to confirm the number of returned items to undo reset the Date Retured/Discarded column to null.

Checking in Confiscated Items

Items that were checked out temporarily must be checked back in when the passenger returns from shore-side.

1. From the Return Item window, search for the passenger’s account.

2. Slide the Include History to Yes to display items previously checked out.

   Figure 2-8 Checked In Item Window

   
   
   

3. Select the item and click Check-In.

4. The number of items checked in are shown in the confirmation prompt. Click OK to confirm, and this resets the Temporary Returned Date to null.

Viewing the Activity Log

This function displays a log of all activities for the selected item by the item, or the passenger, or the person who logged the item, depending on the type of log.

1. From the Return Item window, search for the passenger account.

2. Select the item from the Item List grid and click Show Log or Show Log Person.

3. A Track It Item Log window opens, displaying the logged activities of the selected item. Click Close to exit.

Adding Confiscated Items by Batch

The Quick Confiscate functionality processes the confiscated items by batch instead of individually, and is mainly used when collecting the passenger passport upon check-in.

Figure 2-9 Quick Confiscate

1. Click the Quick Confiscate button on the ribbon bar.

2. Select the Item Type from the drop-down list.

3. Click the Add Guest button. This opens the Multiple Accounts Selection window.

   Figure 2-10 Quick Confiscate Multiple Account Selection Window

   
   
   
4. Use the available options to filter the list of passengers:

   • Status: Refers to the reservation status either Checked-In or Reservation.

   • Account Type: Refers to the type of accounts such as Guest, Crew, Group, or System Account.

   • Pre-Selection: Refers to the Quick Posting Templates setup in the Administration module. For Example: filter all passenger with nationality = US.

5. Account matching the selection is shown in the Non-Selected Accounts list. Click Add All or select the account from the grid, and click Add to transfer the accounts to the Selected Accounts window.

6. Click OK to confirm return to the Quick Confiscate window.

7. Click the Confiscate Item button.

8. At the confirmation prompt, click Yes to complete the process. The system does not print the item receipt for such instance.

Returning / Checking Out Items by Batch

Quick Return enables items to be returned by batches.

Figure 2-11 Quick Return Item

1. Click the Quick Return button on the ribbon bar.

2. Select an item from the item drop-down list.

3. Click the Search Check-In Only or Search Check-Out Only to display all of the confiscated items based on checked-in/out status and the selected item.

4. You can also narrow down your search using the Debark Date or Guest Type.

5. Select the guest by selecting the check boxes besides the Cabin column and inserting a comment in the Return Comments text box.

6. Click the Return Item and click OK to confirm the total number of items returned. This updates the Date Returned/Discarded column with the actual process date/time.

7. To perform a mass check-out of the selected item, click the Check-Out Item button. This process updates the Temporary Returned Date column with the item check out date/time.

8. To return/check-out the item using a barcode scanner in the Quick Return function, select either the Auto Check-in/Out or Auto Return from the Barcode Scan Action menu, scan the barcode label, and click OK to confirm the date/time of the returned item.

Discarding Confiscated Items

Discard Item disposes the confiscated items from the Ship’s store when its storage period expires.

Figure 2-12 Discard Item

1. Click the Discard Item on the ribbon bar to list all confiscated items exceeding the maximum storage duration.

2. In the Search Criteria section, select one of the following options and click the Search button.

   • Select the type of information to display using the Item Type, Store Location, or Guest Type.

   • Slide the Only for Pax/Crew which had check-out to Yes to only show the passenger that has to check out.

   • To search the item with a barcode, enter the barcode in the Item ID field. To include items that were already discarded in the Item List, slide the Include Discarded Item to Yes.

3. Select the Discard Method from the drop-down list.

4. Select the item to discard, and click the Discard Item button.

5. At the confirmation prompt, click Yes to confirm.

6. Click OK to confirm the number of item(s) being discarded.

7. The Date Returned/Discarded and Discard Method columns are time stamped with the actual date/time when the system discards the items.

Undoing Discarded Items

1. To undo a discarded item, select a discarded item from the Item List.

2. Click the Undo Discard button.

3. Click Yes to confirm and click OK to confirm the total number of discarded items. This removes the timestamp in the Date Returned/Discarded and Discard Method columns from the selected item.

Viewing, Printing, and Exporting Reports

Reports are added in the Administration module under the Track IT report group and they are printable from the Track It module.

Figure 2-13 Report Dialog Window

• To view the available reports, click Reports.

• To print a report, select the report, and click Print.

• To view a report, select the report, and click the Preview tab.

• To export the report, select the report, and click Export.