30 Utilities

Sync Guest Details

The Sync Guest Details feature enable you to sync the details of guests’ who has back-to-back reservations on different cruise itinerary. With this feature, the embarkation officer does not need to request for the guest details again.

To access this page, the login user must at least have access rights Guest Handling, Sync Guest Details, View granted and Guest Handling, Guest Itinerary, View granted. To perform the sync process, you must have access rights to Guest Handling, Sync Guest Details and Sync assigned. Otherwise, the sync button will be hidden.

1. From the navigation menu, select Utilities, and then Sync Guest Details.

2. On the Sync Guest Details page, select the cruise itinerary from the drop-down to enable the Search button.

   • From Cruise Itinerary: List the last closed cruise, current and future cruise itinerary records

   • To Cruise Itinerary: List the future cruise itinerary records

3. Clicking the Search button will retrieves and list the guest reservation records that meets the database parameter General, Sync Guest Details Field Mapping of the selected cruise itinerary in Matching guest record(s) section. In the database parameter, you can use the fields listed in the Comment column as an identifier if the guest is the same guest.

4. The selected From Cruise Itinerary will only retrieves the checked-out, leaving today and checked-in guest reservation that matches the guest from the selected To Cruise Itinerary. The guest records retrieved from the selected To Cruise Itinerary is either checked-in or reserved status of the reservation status.

5. At the Sync Criteria section, you must select at least one of the options to sync data to the selected guest’s next cruise reservation. By default, all the options are checked.

   • Profile Details: First name, Last name, Salutation, Picture, Date of Birth, Gender, Nationality, Passport details, PPD type and Loyalty

   • Contact Details: Home, Temporary and Emergency addresses

   • Travel Documents: Other travel document data and document images

   • Registered Credit Cards: Active and inactive credit cards

   • Special Requests: Open and completed special request

   • Special Needs: Special needs data

6. The Sync button is enabled only when you select all or a guest record. Once you have selected the guest record(s), click the Sync button. A confirmation message “Sync guest details?” appears.

   • Sync to start the sync process

   • Cancel to cancel the sync process and back to the Sync Guest Details page

7. Click the Sync button to begin the synchronization process. Upon completion, the result of sync records are shown. Any unsuccessful sync records are highlighted in red, with the failed reason shown at Sync Remark column. You also can click the Error button to toggle the view to only show records with errors.

8. You can select the same batch of records and perform the sync process again or click Search button to refresh the guest records.