6 Guest Check-In

The Guest Check In option provides the functionality to perform the check in process with wizard steps that can be customized in the Administration, Enterprise, Mobile Check-In.

To perform the check-in, you can either search the guest reservation or profile manually or by scanning the travel document.

Manual Search

To manually search for guest reservation or profile information, enter the relevant information details in the Search field. The available search criteria are based on the customized fields configured in the Administration, Enterprise, Mobile Check-In, Search.

Successful search record is shown at the search result section, and you need to select the record before you can press the Next button on the Profile page.

Search Guest by Scanning

There are several methods to search for a guest profile: scanning the travel document, scanning a barcode, using an RFID card or performing a manual search.

Search Guest by Scanning the Travel Document

Figure 6-1 Search Guest - Scan Document


This figure shows the Search Guest - Scan Document

Figure 6-2 Image Capture and Scanning In Progress


This figure shows the Capture Image Option and Scanning in Progress
  1. On the Search Guest page, click Scan.
  2. Place the passport image near the camera and click Capture Image.
  3. You cannot access the application while it captures the travel document, and the progress bar will show ‘Scanning in Progress’.
  4. When the scanned details matches a guest, the system will bring up the profile page. If the details do not match, there will be an alert prompt ‘Unable to read passport number’.

Search by Scanning RFID Card

  1. On the Search Guest page, without placing the cursor at the search guest field, place the RFID card at the tablet RFID sensor.
  2. When the scanned RFID card number matches a guest, the system brings up the profile page or a list view if you are searching from the Guardian or Payment tab.

Search by Scanning Boardcard with Barcode

  1. On the Search Guest page, without placing the cursor on the search guest field, click the Scan Button to turn on the camera. The default is on the Travel Document Link.
  2. Click the Barcode link to activate the Barcode scanning. When the scanned Barcode matches a guest, the system launches the profile page or a list view, if there is a duplicate barcode detected.