17 Utilities

Sync Guest Details

The Sync Guest Details feature allows you to synchronize the details of guests who have back-to-back reservations across different cruise itineraries. With this feature, the embarkation officer no longer needs to request guest information again, streamlining the boarding process for returning guests

To perform the sync process, you must have access rights Guest Handling, Sync Guest Details and Sync granted. Otherwise, the sync button will be hidden.

  1. From the navigation menu, select Utilities, Sync Guest Details.

  2. On the Sync Guest Details page, select from the drop-down the cruise itinerary which will enable the Search button.

    • From Cruise Itinerary: List the last closed cruise, current and future cruise itinerary records.

    • To Cruise Itinerary: List the future cruise itinerary records.

  3. Clicking the Search button retrieves and list the guest reservation records of the selected cruise itinerary meeting the database parameter General, Sync Guest Details Field Mapping in Matching guest record(s) section. In the database parameter, you can use the fields listed in the Comment column as an identifier for the same guest.

  4. The selected From Cruise Itinerary will only retrieves reservations that are checked-out, leaving today and checked-in reservations that matches the guest from the selected To Cruise Itinerary. The reservation status for guest records retrieved from the selected To Cruise Itinerary is either checked-in or reserved status.

  5. At the Sync Criteria section, you must select at least one of the options to sync data to the selected guest’s next cruise reservation. By default, all the options are checked.

    • Profile Details: First name, Last name, Salutation, Picture, Date of Birth, Gender, Nationality, Passport details, PPD type and Loyalty.

    • Contact Details: Home, Temporary and Emergency addresses.

    • Travel Documents: Other travel document data and document images.

    • Registered Credit Cards: Active and inactive credit cards.

    • Special Requests: Open and completed special request.

    • Special Needs: Special needs data.

  6. The Sync button is enabled only when you select all or a guest record. Once you have selected the guest record(s), click the Sync button. A confirmation message “Sync guest details?” appears.

    • Sync to start the sync process

    • Cancel to cancel the sync process and back to the Sync Guest Details page.

  7. Click the Sync button to begin the synchronization process. Upon completion, the result of sync records are shown. Unsuccessful sync records will be highlighted in red, with the failed reason shown at Sync Remark column. You may toggle the Error button to only show records with errors.

  8. You can select the same batch of records and perform the sync process again or click Search button to refresh the guest records.

Integration Configuration

To view this page, the login user must at least have access rights to Utilities, OPI Configurations/Travel Document Scanner Configurations, View granted.

To configure, you must have access rights to Utilities, OPI Configurations / Travel Document Scanner Configurations, Edit granted, and both rights are assigned in Role Manager function. If these rights are not granted, the Save button is dimmed.

  1. From the navigation menu, select Utilities, Integration Configuration.

  2. On the Integration Configuration page, click Configure button for Oracle Payment Interface or Travel Document Scanner to configure the connection.

    1. Configure Oracle Payment Interface:

      • Active: To enable or disable the OPI integration.

      • Port Number: The port where the OPI connects to the SPMS client. Must be a number between 1 and 65535.

      • Key: OPI Key used in a secured communication between SPMS clients and OPI. Must be between 1 and 50 characters.

      • Date Format: Date format used in the processing of the date. For example, ddmmyyyy, yyyymmdd, mmddyyyy

      • Time Format: Time format used in the processing of the time. For example, HHmmSS, ssmmHH, mmssHH

      • EFT Timeout: The waiting time taken for the SPMS client to receive response from the OPI. Only numbers are allowed.

      • Merchant ID: Merchant ID configured in the OPI. Must be between 1 and 50 characters.

    2. Configure Travel Document Scanner:

      • Active: To enable or disable the Travel Document Scanner integration.

      • Hardware ID: Hardware ID provided by the vendor. Only numbers are allowed.

      • Register URL: URL provided by the vendor to generate the access token. Must be between 1 and 150 characters.

      • Process Image API URL: API URL provided to process the scanned image. Must be between 1 and 150 characters.

      • Account ID: Account ID provided by the vendor. Must be between 1 and 150 characters.

      • Access Secret: Access Secret Keystore password. Must be between 1 and 150 characters.

      • API Key: API Key provided by the vendor. Must be between 1 and 150 characters.

      • Proxy Host: Proxy Host fully qualified domain name or IP address. Must be between 1 and 150 characters.

      • Proxy Port: Proxy Host port number. Must be a number between 1 and 65535.

  3. Click Save to save the connection details or click Cancel to discard changes.

  4. A restart of the API service is needed for the changes to take effect.