Guest Complaints/Comments

Guest Complaints/Comments provides an overview of a number of comments resolved and yet to be resolved, and enables adding a new comment.

Figure 31-18 Guest Complaint/Comments Page


This figure shows the Guest Complaint/Comment page.

  1. On the Comments screen, press the Comments Overview button.

  2. Press “+” besides the Add New Comment button to start the wizard.

  3. On the Guest Selection screen, search the guest from the Search Guest option and then press Save.

  4. Select the Comment criteria from the Comment for section and press 2.Comment.

  5. Select the Comment Code and Comment Category from the menu and press 3.Details.

  6. Select an option when you are prompted to overwrite the description with the default text.

  7. Enter the description and remarks in the field provided, press Return on the keyboard and select tab 3.Details.

  8. On the Details + Finish screen, select the report type, urgency, sensitivity, need to resolve by, and department involved from the options list.

  9. Insert the reported by, cost, and external code if any.

  10. Press Finish to complete the comment.

Advanced Search

The Advanced Search function searches for comments based on the criteria entered.

  1. On the Comments Overview screen, press Advanced.

  2. Select the search criteria from the available options and then press Search.

  3. The comment summary appears on the Comment Overview screen. Select the commentto expand the view.

    Figure 31-19 Guest Comment Overview


    This figure shows the Guest Comment Overview page.

  4. In the expanded view, press Comment Details to open the Guest COmment form. Press Edit to edit the comment.

  5. To add a resolution, press Add Resolution.

  6. Press Save to save the change and exit from the comment.