Change Cabin Function

A cabin can become unavailable due to defect, or the guest may want to move to a larger cabin or cabin closer to their family/friends. This would require a cabin change. Depending on the policy and procedures of the Ship, such a change might be chargeable. If a fee is applicable, you can set this up in the Administration, Financial Setup, Stateroom Upgrade Prices module.

You can perform a cabin change from different function — using either the Cabin Change function, Edit Information or the Edit Express Reservation function.

Changing a Cabin Using Cabin Change

When a cabin change is chargeable, it is recommended that you perform the task using the Cabin Change option in the Guest Handling function. A setup such as Financial Department, General Change Reason and Database Parameter must be in place in order for the charge to be posted. See Administration – Stateroom Upgrade Setup for more details.

  1. Look up the guest account in the Search panel, and then click Change Cabin in the Guest Handling window.
  2. The system prompts a pre-configured Cabin Upgrade Price Calculation table. Click the question mark (?) next to the New Cabin field to search for a new cabin.

    Figure 10-121 Cabin Change Function


    This figure shows the Cabin Change Function
  3. In the Cabin Availability window, select date from/to, Deck, Category from the drop-down list in the Search Criteria section, and then click Refresh to update the availability grid.

    Figure 10-122 Cabin Availability Window


    This figure shows the Cabin Availability Window
  4. Select the desired cabin by highlighting the cabin number and clicking OK to confirm.

    Figure 10-123 Cabin Change Price Calculation


    This figure shows the Cabin Change Price Calculation
  5. The system automatically calculates the upgrade price based on the selected category, and in this instance, the guest is moving from Cat.01 to Cat.03 and the chargeable price is at $100, which is a total comprised of Cat.02+Cat03.
  6. At the Reasons for Change prompt, enter the reason for the change in the free text field.
  7. Click Yes in the Cabin Change prompt to confirm and post a charge to the guest account.

    Figure 10-124 Cabin Upgrade Charge Posted to Guest Account


    This figure shows the Cabin Upgrade Charge Posted to Guest Account