IGT

The following operations are supported as part of this gaming integration product. Only the operations listed below are currently supported.

Table 6-11 Operations

Operation	How Does it Work?	Direction
Player Enrollment	OPERA Cloud sends the name and address information for a new player profile or an existing OPERA Cloud profile to IGT. IGT creates a player profile and responds to OPERA Cloud with the player ID.	OPERA Cloud –> IGT-Acres
Profile Lookup (by first and last name and membership ID)	OPERA Cloud users can search IGT-Acres for profile(s) based on Player ID or Last and/or First Name. IGT-Acres returns a list of profiles matching the criteria requested, which the OPERA Cloud user views on-screen.	OPERA Cloud –> IGT-Acres
Profile Fetch (Profile Download)	The OPERA Cloud user selects a profile from a list provided during the Lookup operation. IGT-Acres returns the patron’s name, addresses, birth date, and email address; OPERA Cloud will either insert a new profile record or merge the data into an existing record.	OPERA Cloud –> IGT-Acres
Profile Update	OPERA Cloud notifies IGT of any changes made to the name and/or address, telephone, and email on any OPERA Cloud profile that has an associated IGT player ID.	OPERA Cloud –> IGT-Acres
Reservation Notification	When a reservation is created/changed or cancelled, OPERA Cloud sends a notification message (including reservation status) to IGT for the associated player.	OPERA Cloud –> IGT-Acres
Comp Postings (including reverse)	OPERA Cloud sends a comp request to IGT-Acres when a charge is posted to a comp window (101‐108). A comp posting is any charge that was moved to a comp window, regardless of whether it was originally posted manually, through the End of Day sequence, or by POS interface to OPERA Cloud. To void a comp transaction, you must move back to a cash window (1-8). A Void is then sent to IGT-Acres. IGT-Acres will either approve or decline the comp posting. Approval status appears on the OPERA Cloud Comp Journal screen. OPERA Cloud sends comp postings to IGT-Acres in monetary value / amount only. Note: Do not move transactions between comp windows (101-108).	OPERA Cloud –> IGT-Acres
Player Snapshot/ PTS Inquiry (Player Statistics) (view only)	OPERA Cloud users can view basic, real-time balances and account information by sending a Player Statistics request from OPERA Cloud to IGT. This information is never stored in OPERA Cloud. IGT responds with values that appear on the screen with OPERA Cloud. For example, comp dollar or points balance. The scope of data sent is not configured in OPERA Cloud.	OPERA Cloud –> IGT-Acres
Player Promotions/Offers (view only)	Promotion/Offer codes must be created for both OPERA Cloud and IGT. OPERA Cloud users can click Fetch Offer from the Look to Book screen to view promotions/offers available for the player.	OPERA Cloud –> IGT-Acres
Comp Redemption (payment for window 1-8)	Ability in OPERA Cloud to obtain a players earned bucket values from the gaming system in order to use as a credit/payment towards their hotel folio balance (cash windows 1-8) OPERA Cloud sends comp redemption to IGT Acres in monetary value / amount only.	OPERA Cloud –> IGT-Acres

The following Bucket Types are supported in this product:

Table 6-12 Bucket Types

Folio Numbers	Bucket Type
101	Other
102	Point
103	Primary Comp
104	Rewards
105	Secondary Comp
106	Non-Gaming
107	Coupon
108	Promotional

Required Information

The integration with your IGT system is done using ADI. For OPERA Cloud to connect to ADI, the following information is required:

• ADI CRM HTTP server endpoints

  If your postings run on a different server or port, the following details are also required

• ORACLEUSER: This is a generic user created to perform postings.

• Generic user id and authorizer for redemption

• Site ID for CRM operations

• Site ID for Comp Posting operations

• OPERA Cloud Outbound Configuration for IGT
  
• DVMs for IGT
  
• Credit Account
  
• Business Events
  
• OPERA Cloud Flex Fields