6 Managing Oracle Support Access Requests

OPERA Cloud Identity Management provides a self-service approval workflow for Oracle Support Users access requests.

Oracle Support Users can request access for support roles, such as DATA ACCESS and SENSITIVE DATA ACCESS, and respective customer administrators can approve/deny this request based on their discretion.

These support roles provide the Oracle Support User with support access in OPERA Cloud Services, and it is recommended that customers review such support requests before approving/denying the request.

Oracle Support Access Request can be approved only by a customer’s respective enterprise, chain, or property administrator in OPERA Cloud Identity Management Portal.

• Navigating to Oracle Access Requests
  
• Oracle Access Requests Screen Overview
  
• Approving a Single Request
  
• Approving Multiple Requests
  
• Denying a Single Oracle Access Request
  
• Denying Multiple Requests
  
• Viewing your Oracle Access Requests
  
• Email Notifications Received for Oracle Access Requests