Granting Access to Users

1. Select the Grant Access button to grant Oracle Support User Access to a user.

   A ‘Grant Access’ drawer opens that enables you to enter the required details for the new Oracle Support User Access grant.

2. Select between the Chain/Property role type (DATAACCESS, SENSITIVEDATAACCESS roles) and Enterprise role type (ENTDATAACCESS, ENTSENSITIVEDATAACCESS roles).

   Note:

   Only enterprise level administrators see the option to select the enterprise role type.

   The DATAACCESS and SENSITIVEDATAACCESS roles give support access to the OPERA Cloud system. The ENTDATAACCESS, ENTSENSITIVEDATAACCESS roles EXCLUSIVELY give support access to the Enterprise Management application and not to the OPERA Cloud systems.

   
   
   
   
   
   
3. Enter the following details:
   • Email Address (must end with @oracle.com)
   • Location (that is, a chain or property code; if enterprise role type is selected, your enterprise code will be pre-populated)
   • Role (Chain/Property: DATAACCESS, SENSITIVEDATAACCESS; Enterprise: ENTDATAACCESS, ENTSENSITIVEDATAACCESS)
   • Access End Date (By default, the end date will be 7 days in the future. You can update the Access End Date to any date between 1 and 180 days in the future.) Click the Grant Access button when you are ready to grant access to the user. The user is granted support access to the locations for the selected roles until the Access End Date.

     Note:

     If the user already has access to any of the selected locations, an attempt is made to extend this existing access until the new Access End Date (with a maximum total access duration of 180 days). If the combined duration of the extended access exceeds 180 days, the request fails and the existing access grant for the respective location and role is not changed.

4. Select the Grant Access button when you are ready to grant access to the user.
   The user will be granted support access for 180 days to the selected locations for the selected roles.

   Note:

   If the user has existing access to any of the selected locations, the existing access in these locations will be REPLACED with the new access granted to the user.