Workflow: Updating Turndown Status

Turndown service (also called Evening service) is a means of additional guest service offered by hotels to provide guest satisfaction.

Turndown service involves specific housekeeping employees turning down the guest bed sheets and preparing it for the night, freshening the room, and placing turndown amenities like a breakfast knob card, laundry list, TV guide, breakfast menu, chocolates, or a bottle of water and glass for the night.

Sequence Diagram

This image shows the workflow for Updating Turndown Status.

Description of Steps

Description Operation

Use the putRoomRelatedStatus operation.

Send the new Turndown status in the 'turndownStatus' field.

Valid turndownStatus values are the following: Required, NotRequired, and Compeleted.

Note:

To work properly, the typo in "Compeleted" must be sent as shown here and in the sample.

Updating the Turndown status is only possible for occupied rooms.

Update Turndown Status Required

PUT {{HostName}}/hsk/v1/hotels/{{HotelId}}/rooms/status

{
    "roomList": [
        {
            "roomId": "112"
        }
    ],
    "turndownStatus": "Required"
}

Update Turndown Status Completed

PUT {{HostName}}/hsk/v1/hotels/{{HotelId}}/rooms/status

{
    "roomList": [
        {
            "roomId": "112"
        }
    ],
    "turndownStatus": "Compeleted"
}

Parent topic: Workflows