Property Interfaces — IFC8, FIAS and XML_POS

The Oracle OPERA Hotel Property Interface application (IFC8) is used to connect various on-premise vendor management systems with the Oracle Property Management system. It sends out room and guest data to the vendor system, such as, for example, check-in and check-out of guest. The interface can also receive data (for example, charges or status changes) from the external system to be stored in OPERA using synchronous TCP/IP or serial connection exchanging messages, which are based on either Oracle's universal FIAS API, XML-POS API, or many vendor-based specifications.

Some examples of vendor systems connecting via the Property Interface IFC8 application are the following:

  • Telephone Management Systems (TMS) or middleware to TMS systems

  • Door Locking Systems

  • HSIA Internet Access Systems

  • Point of Sale Systems (Restaurant, SPA, Golf)

  • Video Services Systems

  • Guest Service systems

  • Minibar systems

  • Building Management systems

  • Miscellaneous / Other systems installed at property

The typical data exchanged via the Property Interface are check-in/check-out notifications (for example, room and guest details, guest rights), charge postings received from vendor systems, make door key requests, wake up requests, credit card payment requests, guest message notifications, room maid status notifications, and many more. This data is exchanged at the time the action occurs in OPERA or on the external system and is usually exchanged without a delay in transmission.

For IFC8 actions exchanged between OPERA Cloud and an external application, the REST APIs utilize multiple ways of connection.

There are inbound actions from the external system that will be exposed through the OHIP REST APIs. Some examples of these inbound actions are sending charges to the guest's room or hotel account, inquiry requests for guest information by a Point-Of-Sale system, sending room status changes, wake up requests, and guest bill balance requests.

Some outbound IFC8 actions will be exposed using streaming APIs. Some examples include check-in, check-out, room-move notifications, wake-up requests, and guest text messages.

Specific outbound synchronous messages will be exposed using additional outbound service connections from the PMS to the external system. Some examples are door lock key actions (for example, make key and delete key), which require related response messages.

The following table provides suggested APIs and operations to use when migrating from legacy FIAS/XML-POS IFC8 interface to the REST APIs. There are a few operations currently not available in REST that are available via IFC8. 

Note:

Posting charges via room number only (instead of reservationId) is not yet available with REST.

Table 14-4 Suggested APIs and Operations

IFC8 Module Legacy IFC8 Operation REST Module REST Operation Id via OHIP REST Operation Id via OPERA Cloud Outbound Synchronous OPERA Business Event Streaming

Enhanced Posting

PostInquiry - by Room number, Name, Track2

Post List

RSV

CRM

searchReservations

searchHotelReservations

searchProfiles

    

Inquiry for A/R accounts

PostInquiry - with A/R account number

ARS

getAccounts

    

Posting charge to A/R accounts

PostRequest - with A/R account number

ARS

postInvoice

    

Extended Guest Data

GuestMessage-Request, GuestMessage-Text

RSV

guestMessages

   

Extended Guest Data

GuestMessage Text-online

GuestMessage-retrieved

GuestMessage-Delete

Business Event

   

NEW GUEST MESSAGE

UPDATE GUEST MESSAGE

DELETE GUEST MESSAGE

Room Data

Room Equipment: Voice mail notification from vendor to PMS

RSV

guestMessages

   

Simple Posting

PostSimple:

Phone charge, Minibar charge, Video charge using room number only

PostAnswer

CSH

postBillingCharges

   

Enhanced Posting

PostRequest: Point-of-Sale, SPA, Golf charges using Reservation Number

PostAnswer

CSH

postBillingCharges

   

Room Data

RoomEquipment: send Room Maid Status from vendor to PMS

HSK

SetRoomStatus

   

Room Data

RoomEquipment: send Room Maid status from PMS to vendor

Business Event

   

UPDATE ROOM STATUS

Room Data

RoomEquipment: send Class Of Service, TVRights, MinibarRights, Do not Disturb (Phone) from PMS to vendor

Business Event

    

UPDATE INTERFACE STATUS

Room Data

RoomEquipment: send MessageLight ON/OFF as message notification from PMS to vendor

Business Event

    

UPDATE INTERFACE STATUS

Wake-up Call

Wakeup Request

Wakeup Clear

Wakeup Answer from vendor to PMS

FOF

postwakeUpCalls

delete wakeUpCalls

put wakeUpCalls

searchWakeUpCalls

    

Wake-up Call

Wakeup Request

Wakeup Clear

Wakeup Answer from PMS to vendor

Business Event

    

CREATE WAKE UP CALL

UPDATE WAKE UP CALL

DELETE WAKE UP CALL

Guest Data

GuestIn notification from PMS

GuestOut notification from PMS

GuestdataChange notification from PMS, Room Move notification

Business Event

   

CHECK IN

CHECK OUT

UPDATE RESERVATION

Room Data

RoomEquipment: set Guest Service Status (Make Up Room, Do Not Disturb) from vendor to PMS

HSK

serviceRequests

   

Room Data

RoomEquipment: receive Guest Service Status change (Make Up Room, Do Not Disturb) from PMS to vendor

Business Event

    

GUEST SERVICE STATUS REQUEST

Guest Locator

Locator On, Locator Off, Retrieve Locator

RSV

guestLocators

   

Extended Guest Data

Guest Bill Request / Guest Bill Items / Guest Bill Balance

CSH

getGuestsTransactions

or getFolios

   

Extended Guest Data

Remote check-out Request (Video Check-out)

CSH

postBillingPayments

+ postFolios

+ postCheckout

   

Night Audit

Night Audit Start notification

Night Audit End notification

Business Event

   

CLOSE BUSINESS DATE

ROLL BUSINESS DATE

Key Services

Key Request (New Key, Duplicate Key, One Shot Key)

Key Delete

Key Data Change (Room move, change check out date) - Online Key card systems

Key Read

FOF Outbound

  

postRoomKeysOutbound

  

Key Services

Mobile key request from external system

FOF

postRoomKeysExternal

    

Virtual Numbers (DID)

GuestIn notification with Virtual Number/ Equipment Number, Status, Pool Id

GuestdataChange notification with Virtual Number/ Equipment Number, Status, Pool Id

GuestOut notification with Virtual Number/ Equipment Number, Status, Pool Id

Feature is not available with OPERA Cloud

N/A

  

N/A