8 Anti-patterns
Anti-Pattern | Category | Rationale | Recommendation |
---|---|---|---|
Populating the guest's credit card number as the payment method in the API requests when OPI is active at property. | Functional | Poor customer experience and operational impact. | The credit card data will be removed and the transactions for the authorizations and settlements will fail for the reservation. |
Initiating a credit card authorization or settlement request for guests to dip/swipe their card in a device before they are prepared (card present type transactions). | Functional | Poor customer experience and operational impact. | May receive a 504 Gateway Timeout error if the time exceeds 60 seconds from when the request is made to when the guest completes interaction with the device and the PSP response. |