Wake-Up Calls in OPERA Cloud PMS

This guide describes the configurations, workflows, and use cases for wake-up call functionality and activities between OPERA Cloud and the connected partner system. Wake-up calls can be set, viewed, and canceled for individual reservations, for shared guests within a room reservation, or for reservations linked to business blocks. The reservation must be in-house (checked-in status) to schedule a wake-up call. This functionality is supported both with and without integration to an external wake-up call system.

OPERA Cloud handles wake-up calls set by its users or by external systems by storing them for informational purposes. This functionality is essential for hotels because it enables the hotel to trace which system scheduled each wake-up call and track the outcome. In the event of a missed wake-up call, guests typically direct their complaints to the hotel reception, making it critical for staff to have clear visibility into the source and status of each wake-up request.

Wake-up call requests/orders can also be set, updated, and deleted in the OPERA Cloud application, and related Business Events send the wake-up calls to connected external systems once they have been entered in OPERA Cloud. This keeps the wake-up calls in the external system until execution.

Disclaimer

The API usage and capabilities are subject to change. More information about API versioning can be found in the Versioning chapter of the Oracle Hospitality Integration Platform User Guide. For the most comprehensive and up-to-date information, including additional query parameters and detailed descriptions, always refer to the latest API specifications in GitHub. This ensures you are accessing the most current and complete set of features available.