2 Features and Updates

The following section contains new features and updates for this version of Oracle Hospitality Nor1 Cloud Services:


CheckIn Merchandising reports include Pending PMS Revenue to Reconcile

CheckIn Merchandising daily reports now include the Pending PMS Revenue to Reconcile field within the Take Care of These Outstanding Notifications section.

This field helps users identify outstanding revenue items that may require review or reconciliation with the PMS. The same metric was already available in the main CheckIn Merchandising dashboard. With this update, CheckIn Merchandising reports now include the same field, providing a consistent experience across both the dashboard and report views.

OPERATIONAL BENEFITS

  • Improves visibility into outstanding revenue items that may require follow-up.

  • Supports clearer PMS revenue reconciliation by highlighting pending revenue directly within daily reports.

  • Provides a consistent experience between the main CheckIn Merchandising dashboard and CheckIn Merchandising reports.

  • Helps properties review and take action on revenue items from the Take Care Of These Outstanding Notifications section.

IMPACT OR OTHER CONSIDERATIONS

No impact to existing CheckIn Merchandising workflows.

STEPS TO ENABLE

This update is available for properties using Oracle Hospitality Nor1 CheckIn Merchandising with the following subscriptions:

  • Oracle Hospitality Nor1 Cloud Service Subscription

  • Oracle Hospitality Nor1 Cloud Service, Non-Room Upgrade Subscription

Nor1 CheckIn Merchandising Dynamic Quantity Handling

Nor1 CheckIn Merchandising enhances package and fixed charge postings for OPERA Cloud integrations using Oracle Hospitality Integration Platform (OHIP) by supporting dynamic quantity handling. When enabled, this feature allows separate unit price and quantity values, giving OPERA Cloud clearer pricing and quantity details.

This capability supports eligible CheckIn Merchandising workflows while maintaining backward compatibility when quantity values are not provided.

OPERATIONAL BENEFITS

  • Improves accuracy of pricing and quantity data transmitted to OPERA Cloud.

  • Enables more precise tracking of inventory and packaged offers.

  • Supports flexible selling workflows by allowing quantity to be managed independently from price.

  • Supports consistent handling of pricing and quantity values for eligible CheckIn Merchandising transactions.

  • Maintains backward compatibility with existing configurations where quantity handling is not enabled.

IMPACT OR OTHER CONSIDERATIONS

  • This feature is available only for properties integrated with OPERA Cloud through Oracle Hospitality Integration Platform (OHIP).

  • The feature must be enabled before it becomes available in Nor1 CheckIn Merchandising.

  • OPERA Cloud configuration must support quantity-based pricing and posting behavior, including the required package, rate code, and system parameter setup where applicable.

  • Existing workflows remain unaffected when quantity handling is not enabled or used.

STEPS TO ENABLE

  • The property must have an active Oracle Hospitality Cloud Service subscription.

  • The property must be integrated with OPERA Cloud through Oracle Hospitality Integration Platform (OHIP).

  • The feature must be enabled at the property level.

  • OPERA Cloud configuration must support quantity-based pricing and posting behavior, including the required package, rate code, and system parameter setup where applicable.

Insights Adds Visibility into Expired and Denied Revenue on the Oracle Hospitality Nor1 eStandby Upgrade Dashboard

Oracle Hospitality Nor1 Insights now includes key performance indicator (KPI) cards for Expired Revenue and Denied Revenue on the eStandby Upgrade dashboard.

These metrics are available in both property and portfolio views, providing clearer visibility into missed revenue opportunities. Expired Revenue represents offers that were not fulfilled before guest arrival, while Denied Revenue represents offers that could not be accepted due to availability constraints or other conditions.

This enhancement helps users better evaluate offer performance, identify lost revenue opportunities, and refine their upgrade strategy.

OPERATIONAL BENEFITS

  • Improves visibility into missed revenue opportunities.

  • Provides additional insight into expired and denied eStandby Upgrade offers.

  • Supports revenue performance analysis across both property and portfolio views.

  • Helps users identify trends and optimize upgrade strategies.

IMPACT OR OTHER CONSIDERATIONS

No impact to existing eStandby Upgrade workflows.

STEPS TO ENABLE

No action required.

Improved Audit Tracking

Oracle Hospitality Nor1 eStandby Upgrade now includes the PMS user’s full name in OPERA Cloud reservation comments when upsell offers are awarded or denied. This enhancement provides a clearer audit trail and helps identify the user who performed the award or denial action.

For negative inventory awards where the user confirms the override prompt, the reservation comment includes an explicit note indicating that the override was confirmed. When available, the comment also includes the observed negative inventory value.

OPERATIONAL BENEFITS

This update improves visibility, accountability, and supportability when reviewing upsell award and denial activity in OPERA Cloud. By including the PMS user’s full name in reservation comments, properties and support teams can more easily identify who completed the award or denial action.

For inventory override scenarios, the additional confirmation details provide clearer context for sensitive reservation changes and support follow-up review when inventory was negative at the time of the award.

IMPACT OR OTHER CONSIDERATIONS

No impact to existing eStandby Upgrade workflows. OPERA Cloud reservation comments now include additional audit details for upsell award and denial actions and inventory override confirmations.

STEPS TO ENABLE

  • Property must have an Oracle Hospitality Cloud Service subscription and an Oracle Hospitality Nor1 Cloud Service, eStandby Room Upgrade subscription.

  • eStandby emails must be enabled.

eStandby Negative Inventory Handling

Oracle Hospitality Nor1 eStandby Upgrade improves inventory handling by displaying inventory values, including zero and negative counts, for properties integrated through Oracle Hospitality Integration Platform (OHIP). This enhancement helps users distinguish valid inventory values from missing or error states.

Users can manually award upgrades when inventory is negative from both the Inventory Oriented View and the Guest Oriented View. Negative inventory awards are supported only through manual user actions and are not processed through automated awarding workflows.

OPERATIONAL BENEFITS

  • This update applies to properties integrated through Oracle Hospitality Integration Platform (OHIP).

  • Negative inventory awarding is supported only for manual award actions. Automated awarding does not process requests when inventory is negative.

  • Existing workflows remain unaffected when inventory is positive or when users choose not to proceed with a manual award.

IMPACT OR OTHER CONSIDERATIONS

Activation, configuration adjustments, and support for the Oracle Hospitality Nor1 eStandby Upgrade inventory handling enhancement can be managed by Oracle Hospitality Support or your Nor1 Revenue Support team.


STEPS TO ENABLE

  • Property must have an Oracle Hospitality Cloud Service subscription and an Oracle Hospitality Nor1 Cloud Service, eStandby Room Upgrade subscription.

  • eStandby emails must be enabled.