1 Overview

Nor1 eStandby Upgrade Cloud Services, Nor1 CheckIn Merchandising Cloud Services, and Nor1 eXpress Upgrade Cloud Services are cloud-based, data-driven guest upsell and engagement services. Customers administer the modular services over the Internet using modern web applications. Machine learning is embedded into the services enabling intelligent upsell offers. New features are released on demand without lengthy release cycles.

Oracle Hospitality Nor1 eStandby Upgrade Cloud Service

The Oracle Hospitality Nor1 eStandby Upgrade Cloud Service allows guests at the time of booking and during pre-arrival to request a room upgrade or non-room inventory offer that are not confirmed or awarded until just before arrival.

Oracle Hospitality Nor1 Checkin Merchandising Cloud Service

The Oracle Hospitality Nor1 Checkin Merchandising Cloud Service empowers front desk agents to make relevant, revenue-maximizing offers. It is a hotel staff-facing application that displays offers for room upgrades and non-room inventory products and services for each guest at check-in based on real-time inventory availability. Because different guests are willing to pay varied prices for upgraded rooms and services, the Pricing and Merchandising Engine (PRiME) creates targeted offers for each guest.

Oracle Hospitality Nor1 eXpress Upgrade Cloud Service

The Oracle Hospitality Nor1 eXpress Upgrade Cloud Service allows hotels and resorts to provide guests with confirmed upgrades based on last minute, available inventory without involving hotel staff. These offers also take Nor1 eStandby Upgrade requests into consideration.

Oracle Hospitality Nor1 PRiME Natively Integrated with OPERA Cloud

Oracle Hospitality Nor1 PRiME, now natively integrated with OPERA Cloud Service, is an advanced upsell solution that utilizes machine learning to deliver personalized upgrade offers directly within the OPERA Cloud Property Management System (PMS). This seamless integration enables hotel staff to effortlessly manage and fulfill guest upgrade requests during booking, pre-arrival, and check-in, all within the familiar OPERA Cloud interface. By automating the upgrade process and providing real-time visibility into guest preferences and inventory availability, Nor1 PRiME enhances operational efficiency, drives incremental revenue, and elevates the overall guest experience.

Reporting

The Nor1 reporting tool allows hotel users to analyze the hotel’s performance and staff engagement (based on the user rights permission).