Preface
The Nor1 machine-learning-based suite of upsell applications creates incremental revenue opportunities for hotels. With its native integration into OPERA Cloud, hotel staff can seamlessly manage and fulfill guest upgrade requests directly within the system. This release is designed to enhance operational efficiency, drive additional revenue, and improve guest satisfaction through personalized upgrade offers.
Purpose
The user guide provides a comprehensive overview of key features, activation steps, and detailed instructions for utilizing upgrade options during check-in and reservation management. It also explains the automated upgrade fulfillment process, outlines the locking of modifications after the 10th of the following month to ensure accurate Nor1 invoicing, and includes troubleshooting tips and FAQs to ensure a smooth user experience.
Customer Support
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Live Chat is provided for Nor1 CheckIn Merchandising customers directly in the application.
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Nor1 eStandby Upgrade support is provided on Customer Support Portal at the following URL: https://iccp.custhelp.com.
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Customers can contact their Account Relationship team or Account Revenue Manager directly.
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Product and program/module name.
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Functional and technical description of the problem (include business impact).
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Detailed step-by-step instructions to be re-created.
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Exact error message received.
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Screen shots of each step you take.
Documentation
Oracle Hospitality product documentation is available on the Oracle Help Center.
Table -1 Revision History
| Date | Description of Change |
|---|---|
|
September 2024 |
Initial publication |