Closing Scripts
Prerequisites for Closing Script.
Closing scripts are displayed for you to read at the end of the reservation process to confirm the reservation and other reservation details to the guest. You can create closing scripts for properties and Hub (Chain) as well as edit closing scripts, copy them to other locations, or delete them. Once a closing script is created, you can assign it to a property at any time. The closing script appears once the reservation information has been confirmed and prior to ending the call and helps you summarize the reservation information at the conclusion of a sales call.
Closing Script Confirmation
Closing scripts are controlled by the Reservations group parameter Closing Script New and Update Reservation. When this parameter is set to On at the Hub (Chain) level, the closing script appears when you are creating a reservation and are logged in at the Hub (Chain) level. When set to On at the property level, the closing script appears when you are creating a reservation and are logged in at the property level. If the property-level parameter is set to Off and the Hub (Chain) level parameter is On, users logged in at the property level do not see the closing script, but users logged in at the Hub (Chain) level see it.
The closing script helps you to summarize the reservation details to the caller using a predefined script. The Closing Script is displayed once the reservation information has been confirmed prior to ending the call.
Language: For multi-lingual reservation agents, select a language from the list for display the closing script.
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