Booking a Reservation

You can book future date or walk-in reservations using the Look to Book Sales screen, which provides you with room type, rates and pricing options for the reservation dates entered. Depending on your location you can use Look to Book to check room and rate availability and book reservations in multiple properties. You can use the Look to Book Trip Composer to create multi-leg reservations for guests traveling to multiple destinations and staying in multiple properties or requiring multi-rate reservations in your property

When the OPERA Multi-Property Reservation Cloud Service is active you can search property / rate availability by the packages included in a rate code from a Hub location . The search result displays a Selected Package - Associated to Rate Code display set listing the applicable rate codes and price per room type.

Book a Reservation

Note:

With the Sell Message OPERA Control you receives sell messages at the top of Look to Book X, click to close. Click Sell Messages to view these messages at a later time.

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Look To Book Sales Screen.

2. Enter the caller and/or contact information (if applicable) and then click New Reservation.

3. In the search panel enter the various criteria.

   1. Single Rate: Click to create a single leg reservation (default).

   2. Multi-segment: Click to create a multi-leg reservation.

      1. Click Add Leg to add additional dates to the reservation.

   3. Stay Options:

      1. Arrival: Enter or select the arrival date.

      2. Nights: Enter the number of nights; the departure date is updated.

      3. Departure: Enter or select the departure date.

      4. Rooms: Enter the number of rooms required; a multi-room reservation needs to be split into separate reservations prior to arrival.

         Note:

         If the number of rooms entered equals or exceeds the Block Creation Prompt Threshold Rooms OPERA Control you are prompted to create a reservation or convert the reservation to a block.

      5. Adults: Enter the number of adults in the room.

      6. Children: Enter the children in the room.

   4. Profile Options

      1. Name: Click to search for an existing guest profile.

      2. New Profile: Click to create a new guest profile.

      3. Membership Number: Click to search for guest profile by membership number.

      4. Company: Click to search for company profile to link to the reservation.

      5. Travel Agent: Click to search for Travel Agent profile to link to the reservation.

      6. Block Code: Click to search for a Block to link to the reservation (pickup inventory from the Block allocation).

   5. Rate and Room Options:

      1. Room Features: Select one or more room features from the list. Look to Book displays room types with the selected Features. Multiple selection is treated as an "OR" type search. For example, if Bath Tub and Hair Dryer are selected then the search is for room types that have either the Bath Tub or the Hair Dryer as feature.

      2. Room Types: Select one or more room types from the list. When the Room Type Auto Room Assign OPERA Control is active, and the selected room type is flagged as Auto Room Assign, an available room will be automatically assigned to the reservation during creation.

      3. Rate Codes: Select one or more rate codes from the list.

      4. Rate Category: Select one or more rate categories from the list.

      5. Promotion: Select a promotion from the list. Look to Book displays rate codes linked to the promotion.

      6. Smoking Preference: Select a smoking preference from the list. Look to Book displays room types with the selected smoking preference.

      7. Include Closed Rates. Select to include closed rate in the availability search.

   6. Click Search.

      Note:

      You can modify the search options at any time, click Search to update the Look to Book result.

4. Minimum Stay Availability displays each room type and the minimum (including non-deduct) number of available rooms.

   Note:

   When the Show Profile Discounted Rates OPERA Control is active and you select a profile with a discount in Look to Book Sales Screen search, the negotiated rates that appear in search results are adjusted by the profile discount amount. When the control is inactive, Look To Book returns the profile negotiated rate without the profile discount applied.

   For example, the company ABC Corporation has a Negotiated Rate NEGRATE1 ( $100 per adult). There is an additional discount of 20% configured for this profile while associating the negotiated rate code. When Show Profile Discounted Rate OPERA Control is active, the Look to Book search results display a rate of $80 for the negotiated rate NEGRATE1 when search with the profile ABC Corporation.

   When Show Profile Discounted Rate OPERA Control is inactive, the Look To Book search results displays the negotiated rate NEGRATE1 with $100 when search with the profile ABC Corporation.

   Note:

   Click the Property Name to display the Property Brochure.

5. Rates for each room type available are displayed, grouped by Display Set.

6. Click More Display Sets to add all other display sets to the result.

   Note:

   Closed rates are displayed with a red X through the price. Rate codes setup as Suppress Rate are displayed with price strike through as these rates are confidential and not be quoted to the caller.
7. Click a rate and room type cell to view more information about the rate and room type, including package item inclusions.

   1. Click View Policies to view the Deposit and Cancellation Policy per reservation type for the rate.

   2. Click Select to select this rate and room type combination for the new reservation or drag the cell to the Trip Composer panel.

8. Book Now page is displayed.

9. Stay Information is displayed down the left panel.

   1. Click the Rate Amount to view detailed rate information for the reservation.

10. Enter the Guest Information.

    1. Name: Click to search for an existing guest profile.

    2. New Profile: Click to create a new guest profile.

11. Enter the booking details:

    Note:

    The fields displayed are based on your chain or property customization.

    1. Reservation Type: Select a reservation type from the list to determine if the reservation deducts a room from inventory. For more information, see Reservation Types

    2. Market: Enter or select the market code for the reservation; used for statistical purposes.

    3. Source: Enter or select the source code for the reservation; used for statistical purposes.

    4. Origin: Select a booking origin from the list; used for statistical purposes. For more information, see Configuring Origin Codes

    5. Room Type to Charge: Select the room type to charge for the reservation; this can be different to the room type allocated for the reservation and used in the event of a complimentary upgrade.

    6. Rate: The rate amount per night is displayed; update to modify (override) the rate amount.

    7. Fixed Rate: Select checkbox to fix the Rate to the specified amount. (Available when the Fixed Rates OPERA Control is active).

    8. Packages: Select any package items for the reservation. For more information, see Managing Reservation Package Items.

    9. Inventory Items: Select any inventory items for the reservation. (Available when the Item Inventory OPERA Control is active). For more information, see Managing Reservation Inventory Items.

    10. Discount: Available when the Reservation Discounts OPERA Control is active and the selected rate code is setup as eligible for discount. Configuring Rate Code Financial Details .

        1. Discount Amount: Enter a fixed amount discount to adjust the nightly rate.

        2. Discount Percentage: Enter a percentage discount to adjust the nightly rate.

        3. Discount Reason: Select a discount reason from the list.

           Note:

           When the Rate Code is updated the discount amount/ percentage and reasons values are removed and the fields disabled if the rate code is not eligible for discount.

    11. Purpose of Stay: Enter or select the purpose of stay from the list.

    12. Room: Click to search and assign a room to the reservation. For more information, see Assigning Rooms to a Reservation.

    13. Specials: Click to select special requests for the reservation.

    14. Room Features: Click to select room features requested; this field is defaulted with preferences from the selected profile for the reservation.

    15. Smoking Preference: Click to select the smoking preference of the guest; this field is default with the smoking preferences from the selected profile for the reservation.

    16. Notes: Click More Info to manage profile and reservation notes. For more information, see Managing Reservation Notes and Managing Profile Notes .

    17. Promotion: Click to search and select a promotion to link to the reservation. For more information, see Configuring Promotion Codes .

12. Enter Payment Information

    1. For more information, see Managing Reservation Payment Instructions.

    2. Click Add Routing Instructions to setup charge routing. For more information, see Managing Reservation Routing Instructions.

13. Click Adding Sharing Guest to create a sharing reservation.

    1. Enter search criteria and click Search.

    2. Select a profile in the result, click Select.

    3. Select a rate share method and enter the number of adults. For more information, see Shared Reservations.

14. Click Membership to select a profile membership for the reservation.

    1. For more information, see Managing Reservation Memberships.

15. Once the new reservation details are complete

    1. If you wish to book reservations at multiple properties, click Add to Trip Composer and repeat your search for another property and/or stay dates; use the trip composer to add more segments to the reservation.

    2. Click Book Now to create and confirm the single or multi-segment reservation. You are taken to the Reservation Presentation page to further manage the reservation. For more information, see Editing a Reservation.

    3. Click Wait list Now to add the new reservation to Wait list.

       Note:

       When the Closing Script OPERA Control is active, you are presented a closing script to read to the caller , click Confirm to proceed with confirming the new reservation.