OPERA Cloud Digital Assistant

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Prerequisites for OPERA Cloud Digital Assistant

The OPERA Cloud Digital Assistant is a chatbot that provides users with an alternate way to accomplish tasks through natural language conversations via a keyboard or microphone (speech to text). Skilled to assist with specific tasks (intents), the chatbot understands terms such as 'Today,' 'Tonight,' and 'Tomorrow' in regards to the current business date at your property.

Once granted the Access OPERA Cloud Digital Assistant task, you can access the OPERA Cloud Digital Assistant from a property location by clicking the widget at the bottom-right of the OPERA Cloud application screen on desktop, tablet, and smartphone devices.

Updates made using the digital assistant are tracked with your user name in the Changes Log and actions performed using the Digital Assistant result in the same outcomes as actions performed using OPERA Cloud natively. For example, a reservation check-in or check-out initiates an update to the property interfaces (for example, PBX, Video, Minibar, WIFI, and so on).

Note:

Your role assignment of Inventory / Rooms Management and Booking tasks are not referenced by the Digital Assistant.

Note:

OPERA Cloud Digital Assistant is only available in US English.

Interacting with the OPERA Cloud Digital Assistant

You can use the OPERA Cloud Digital Assistant to help you with the following:

Table 1-11 Use Case Examples

User Intent	Example Utterance	Chatbot Result	Requirements / Limitations
Greeting
	Hi, Hello
	Hi there, Hey	Here's what I can help you with... selection
Help
Get Help	Help Me	Here's what I can help you with... selection
	Where do I start?
	I need assistance, I need help
Rooms Management
Check Status of Room	Check room status	Prompted for <room> Shows the status of <room>
Update Status of Room	Update room status	Prompted for <room> Prompted for <status> Updates <room> to <status>	Excludes rooms in OS and OO status.
House Status (Heartbeat)
View Expected Occupancy	What is the occupancy today (or tomorrow)?	Shows the expected maximum occupancy %.
View Expected Arrivals	How many arrivals today (or tomorrow)?	Shows a count of the expected arrival rooms and guests.
View Expected Departures	How many departure reservations today (or tomorrow)?	Shows a count of the expected departure rooms and guests.
Reservation (requires a cashier ID assigned to your user)
Arrivals	Check-in Check in a reservation	Prompted for guest name or confirmation number. Reservation check-in confirmation.	Room must be assigned. Assigned room must be clean / inspected (highest) room status. Expected Arrivals only. No walk in. No room key is encoded. No payment details entry, card pre-authorization, or payment integration. No identification entry or scan. No reservation alerts or notes displayed. No upgrade offers presented.
Departures	Check-out Check out a reservation	Prompted for guest name or room. Reservation check out confirmation.	Expected departures only. Zero balance only. No folio generated. No fiscal folio integration. No payment details entry or settlement.