Managing Reservation Alerts
Alerts are messages for hotel staff that are displayed as a notification when the reservation is accessed at a specific time (status) in the reservation life cycle.
When the Popup Alerts control is enabled Alerts appear as a pop-up page, which the user must close to continue. When the control is not enabled Alerts are indicated in a notifications link.
Reservation alerts can also be setup to print to an (email addressable) printer, such a printer in In-room Dining or Concierge and generating a "chit" in the selected template format.
Adding Reservation Alert
-
From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
-
Enter search criteria, click Search.
-
Select the reservation in the search result, click I Want to... then Alert or open the reservation and click Alert in Reservation Presentation.
-
Click New and enter the following details:
-
Code: Select the Alert message.
-
Area: Select the area of the alert. The area determines when the alert will be displayed.
-
Reservation - Alert is triggered whenever the future reservation is accessed.
-
Inhouse - Alert is triggered whenever the inhouse reservation is accessed
-
Check- In - Alert is triggered at the time the reservation checks in (due in)
-
Check- Out - Alert is triggered at the time the reservation checks out (due out)
-
-
Description: The text of the alert. Based on the alert code selected , default text is populated and can be edited if required.
-
Display Alert: Select this check box to display alert as an on-screen notification when the alert is triggered. This check box is selected by default
-
Print Alert: Select this check box to print the alert notification using a selected alert template to the selected printer.
-
Printer -Select the printer from list. This printer must be configured as belonging to the alert printing group and be email addressable. See Configuring Printers for details.
-
Report - Select the alert template to be printed . If no alert report is selected, the alphabetically first alert template auto-populates to the field. See Stationery Report Groups for details.
-
-
-
Click Save.
Editing Reservation Alert
-
From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
-
Enter search criteria, click Search.
-
Select the reservation in the search result, click I Want to... then Alert or open the reservation and click Alert in Reservation Presentation.
-
Click Vertical Ellipsis, Click Edit.
-
Update the alert details.
-
Click Save.
Deleting Reservation Alert
-
From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
-
Enter search criteria, click Search.
-
Select the reservation in the search result, click I Want to... then Alert or open the reservation and click Alert in Reservation Presentation.
-
Click Vertical Ellipsis, Click Delete.
-
Click Delete to confirm.