Cancel a Reservation (Video Transcript)
00:04
In this video you will learn how to cancel a reservation in Opera Cloud.
00:09
Let's get started. First find the reservation you want to cancel. To find
00:14
the reservation you can go to bookings, reservations, and select manage
00:18
reservation to search for the reservation. Alternatively in this
00:23
example, I go to the Opera Cloud dashboard and click the arrivals tile to
00:27
go to the list of arrival reservations. Next to the reservation I want to cancel
00:33
I click the I want to arrow. On the I want to menu I click show more. Now, I
00:40
click cancel reservation.
00:44
I click the magnifying glass to select the cancel reason from the list and then
00:48
click select. If needed I can edit the cancellation description. Next, I click the
00:54
plus symbol on the deposit cancellation header. Then I scroll down to view the
00:59
cancellation policy for this reservation. In this example, I select cancel
01:04
reservation. A message displays with the cancellation
01:09
policy. Click cancel reservation to confirm. Now
01:12
I can see the cancellation number for this reservation. I can click the
01:16
vertical ellipsis to open the Actions menu to text or fax the cancellation
01:20
confirmation letter. In this example I select to preview and print the
01:24
cancellation confirmation letter. I can select a different confirmation letter
01:28
template from the drop-down list or I can click the customize option to
01:32
customize the letter. Then click send.
01:37
Now I can view print or download the cancellation confirmation letter.