Change the Priority of Queue Reservation (Video Transcript)
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[Music]
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In this video, you will learn how to prioritize reservations in the queue.
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In this example, I click the queue reservations dashboard tile.
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Now, I see the list of reservations in the queue.
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Click the queue priority number to see the queue details.
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Click the plus or minus to change the priority number for this reservation in the queue.
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Click the vertical ellipse to remove the reservation from the queue, check in the
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reservation, assign a room, or send a text to notify housekeeping to get this room ready.
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If configured, I can send a text to a guest to let them know their room is ready.
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Or I can click prioritize to move this reservation to the top of the queue.
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Now, I see the reservation is prioritized at the top of the list, click OK.
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Click the confirmation number to go to the reservation.
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Now, I can see this reservation is queue priority #1 on the wait-list.
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To change the sort order of the reservations in the queue
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select different options from the drop-down list.
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Let's take a look at how to prioritize the guest who waited the longest time to be next
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in the queue and receive the next available room.
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In this example, I can select queue wait time descending,
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Click the queue priority number at the top of the list and with the longest queue wait time.
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And then click prioritize to move this reservation to the top of the list.
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To update the queue wait times for each reservation,
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I can click search to refresh the list.