Create a Walk-in Reservation (Video Transcript)
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In this video, you will learn how to create a walk-in reservation.
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Let's get started. Go to Front Desk, and then select Arrivals.
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Click the I want to menu and then click walk-in reservation.
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In this example, I review the sell messages and then click the X to close.
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Next, I can enter any additional criteria to search for the room availability.
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In this example. I click the plus sign to add 3 nights, and then, I click in the departure date
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field, and confirm the update. Click search.
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Now, scroll down to view the availability.
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In this example, I select the $220 rate for the gold room type,
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Next, scroll down to review the room type and the rate code details.
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And then click select.
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Now, I see a stay information summary for this new walk-in reservation.
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To continue creating the reservation, I must enter the guest details.
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For the profile name, I can click the link to create a new profile or, as in this example, I
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enter a profile name and then click the magnifying glass to search for an existing profile.
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Next, I can enter any additional details to narrow the profile search and then click search.
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Now, I scroll down to select the profile from the list.
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I can click the profile name to go directly to the profile to review
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or change any of the profile details. And then click back to manage profile.
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After searching if I don't find the profile, I am looking for,
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then I can click the link to create a new profile.
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In this example, I scroll down and click select to select the profile.
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Next, I will complete the reservation or booking details.
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Enter any required information, in this example I enter the arrival time.
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Finally, scroll down to select a payment method from the drop-down list.
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In this example, I select cash, enter the required deposit amount and then click book now.
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Now, I can search for and add packages and items to the new reservation.
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In this example, I click add to add the All Year package.
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I review the package details. If needed, I can click the
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red X to remove the package. Next, I click the room selection option.
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I can click the magnifying glass to search for another room or as In this example,
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I click accept room selection. Now, I can click the magnifying glass
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to find a different room. Or as in this example,
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I click accept room selection. Now, I have several options I can
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create a registration card, or I can advance check in this reservation or
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as in this example, I click complete check in And the I click complete check in.
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I click No to creating a registration card.
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Now, I can see the new reservation I just created with the Gold room type.
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And I can see the reservation is currently checked in.
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Now, I have the option to go to the reservation or directly to billing.
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In this example, I click go to reservation.
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Now, I can review or change any details for this new walk-in reservation.