Redeeming Loyalty Awards for Payment (Pay with Points) (Video Transcript)
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With an Oracle Hospitality OPERA Cloud Service Loyalty subscription,
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or when the Loyalty Membership Configuration OPERA Control is active with the OPERA Cloud
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Customer Loyalty Tracking Cloud Service,
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member award points can be redeemed for payment towards a reservation account balance, offered
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based on specific validity dates,
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the member's tier or level, and other factors.
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Point redemption is posted as a rebate charge on the reservation account.
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Let's get started!
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You can redeem a payment award only if the following conditions are met:
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One...
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The billing window must be linked to the profile with the primary loyalty membership.
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Two...
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The available points balance must be sufficient to cover the redeemed amount.
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and Three...
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The points or amount entered cannot exceed the Maximum Points to Pay or Maximum Amount
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Allowed.
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In the OPERA Cloud menu, select Front Desk, then select In House or Departures.
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Enter search criteria, and then click Search.
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Now, in the search result, select the reservation you want to pay with the member's points,
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then click the I Want to . . . menu,
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then click, Billing.
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Enter the PIN and click Login, and select a billing window in the right panel,
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and then click Award Points.
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And in the points redemption pop-up window, select a value from the Award Type list.
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The Transaction Code, Maximum Points to Pay, and Maximum Amount Allowed details are updated.
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In the Redeem field, select points or amount from the list.
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Then enter the points you want to redeem or enter a currency amount based on your Redeem
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option.
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Now, the points to redeem are calculated based on the award type and currency conversion.
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Click Post Redemption.
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An Award is applied to the member profile for the amount of points redeemed.
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To view this, Click Profile Name, Membership, View Details, Award List.