Configuring Turnaway Codes

Prerequisites for Turnaw ay Codes

Use turn-away functionality to record the number of potential reservations that were "turned away" and could not be confirmed. The turn-away entry page is displayed when a reservation agent select Exit Booking without confirming the reservation.  Turn-away statistics are reported as daily total on the Managers Report and you can create customized statistical reports in Reporting and Analytics. 

You must classify each turn-away reason as either a denial or regret:

• Denials are reasons your property turned away the reservation (for example: sold out, room or rate code not available, restricted guest and so on).

• Regrets are reasons why a caller did not confirm the reservation (for example: price sensitivity, location, shopping, and so on).

Adding Turnaway Codes

1. Select the Administration menu, select Booking, select Reservation Management, and then select Turnaway Codes.

2. Click New and complete the following fields:

   1. Property:. Enter or search for and select a property.

   2. Code: Enter a code that defines the reason for the turnaway (for example, SO, PR, RT, WL, or BQ).

   3. Description: Enter a description for the turnaway code, such as Sold out, Price resistance, Room type requested not available, Wrong location, Banquet facilities not available, and so on.

   4. Turnaway Type: Classify the turnaway as either a Denial (the property denies business from the guest) or a Regret (a guest denies business from the property).

   5. Sequence: Enter a number that controls the position of this code in listings. Codes without a sequence number assigned are listed in alphabetical order following codes with a sequence assigned. 

3. Click Save.

Editing Turnaway Codes

1. Select the Administration menu, select Booking, select Reservation Management, and then select Turnaway Codes.

2. Enter search criteria and click Search.

3. In the search results, select the code, click the vertical ellipsis Actions menu, and then click Edit.

4. Inactive: Select checkbox to mark a code as inactive. If inactive, it is excluded from the display .list.

5. Update the configuration.

6. Click Save.

Deleting Turnaway Codes

1. Select the Administration menu, select Booking, select Reservation Management, and then select Turnaway Codes.

2. Enter search criteria and click Search.

3. In the search results, select the code, click the vertical ellipsis Actions menu, and then click Delete.

4. Click Delete to confirm.