Configuring Closing Scripts

A closing script is displayed to reservation agents after completing or updating a guest reservation made through the Look to Book Sales screen. Agents can read the script to callers to confirm the details of their reservation.

You can configure different closing scripts for various membership types When the Multi Language OPERA Control is active, you can configure closing scripts in multiple languages for multi-lingual reservation agents and callers.

Adding a Closing Script

From the Administration menu, select Enterprise, select Chain and Property Management, and select Closing Scripts.
Click New.
Confirm or select the Property or Hub. You can select multiple properties when your session is initialized from a Hub location.
Confirm or select the Language(s) if the Multi Language function is active in OPERA Controls.
Enter or select the Membership Type(s). If one is not selected, the script applies to all membership types.
Select Rich Text to use the Rich Text Editor or select View Source to view and edit HTML source code.
Enter or paste (CTRL+V) text (in the applicable language) to the script body and insert merge codes for reservation and profile values where required. These merge codes are replaced with actual values when the closing script is generated. See Using the Rich Text Editor.

Note:
The flex field merge codes are related to the reservation.
Click Save when finished.

Editing a Closing Script

From the Administration menu, select Enterprise, select Chain and Property Management, and select Closing Scripts.
Select or confirm the Property, enter optional search criteria, and click Search.
From the search results, click the row-level vertical ellipsis Actions menu for the script and select Edit.
Make the desired changes.
Click Save.

Deleting a Closing Script

From the Administration menu, select Enterprise, select Chain and Property Management, and select Closing Scripts.
Select or confirm the Property, enter optional search criteria, and click Search.
From the search results, click the row-level vertical ellipsis Actions menu for the script and select Delete.
Click Delete to confirm.