Posting a Comp Redemption

Prerequisites for Posting a Comp Redemption

The following conditions are required to post redemptions to reservations:

• The attached membership must equal the Default PTS Membership Type setting in OPERA Controls.

• The redemption amount is greater than 1.00 (not zero or a negative amount), but not higher than the balance of the folio window where the redemption is being posted.

If granted the Manage Financial Posting user task, you can go to the Billing screen and post redemption(s) to reservations using any of the following ways:

• Clicking the Post Redemption button.

• Clicking I Want To . . . and then selecting Post Redemption.

• Clicking the Post Redemption link from the Vertical Ellipsis for each folio window.

Posting Comp Redemptions

1. From the OPERA Cloud menu, select Front Desk, and then select In House.

2. Enter or select a Property and click Search.

3. Click I Want To . . . for the reservation and select Billing.

4. On the Billing screen, click the Post Redemption button. The Redemption screen appears with a listing of comp redemption codes configured at your property.

5. Select a window and enter the amount to redeem for the selected comp redemption code.

   You can enter a total amount equal to or less than the balance of the selected folio window. The redemption amount or the sum of redemption amounts cannot be negative or higher than the balance of the selected folio window.

6. Click Post Redemption.

   After posting redemptions to a folio window, you cannot edit the redemption amount, split, move, transfer, or adjust the transaction.

Reversing Comp Redemption Postings

To correct or reverse a redemption posting, users granted the Reverse Redemption task can click the Reverse Redemption button and select an adjustment reason for deleting the selected redemption. 

Note:

The Reverse Redemption button becomes available when editing a redemption already posted to the folio. This button is only available for redemptions made on the same business date of the property.

1. From the OPERA Cloud menu, select Front Desk, and then select In House.

2. Click Search. You can also enter search criteria to refine the search results.

3. Click I Want To . . . for a reservation and select Billing.

4. On the Billing screen, click the transaction code of the redemption you want to reverse.

5. Click the Reverse Redemption button.

6. Select a reason to process the reversal and click Select.

7. Click the Reverse button to post the reversal to the folio.