Posting Credit Card Rebates to a Reservation Account

You can post a rebate (refund) to a credit card. When the Credit Card Rebate Validation OPERA Control is active, the rebate amount is checked against the previously charged amount to the credit card to ensure the rebate does not exceed the original payment amount posted.

1. From the OPERA Cloud menu, select Front Desk and then select In-House.

2. Enter search criteria and click Search.

3. Select the reservation from the search results, click I Want To . . . and select Billing.

4. On the Manage Billing screen, click Post Payment and complete the following

   1. Window. Select the billing window for the payment.

   2. Method. Enter or select a credit card payment method from the list.

      1. Card Number. Enter the credit card number (PAN).

      2. Card Expiry. Enter the credit card expiry date (MM/YY).

      3. Card Holder. Enter the name of the card holder.

      4. Apply Surcharge. Select to apply a credit card surcharge (available when the Credit Card Transaction Surcharge OPERA Control is active).

   3. Amount. Enter the negative payment amount.

      1. The Total Amount includes any surcharge calculated.

      2. Click Change Payment Currency to change the currency for the payment (available when the Ability to Quote Rates in Foreign Currencies OPERA Control is active).

      3. The Override Debit Activity to Process Rebate dialog appears. If you want to override the validation against the original amount, select the check box. If the rebate amount is greater than the original charge, OPERA Cloud prompts this message: Debit Activity for Credit Card Rebate is Insufficient.

   4. Supplement. Enter any supplementary information text.

   5. Reference. Enter any reference information. When the Mandatory Reference Negative Payments OPERA Control is active, this field is mandatory for negative payment amounts to ensure a reason is provided.

   6. Click Apply Payment.