Profile Anonymization

To protect the personal information of guests and contacts the profile details can be anonymized. The Profile Anonymization feature masks or removes personal information from the profile record so the guest or contact can remain anonymous. The Anonymize Profile action is irreversible and the profile can no longer be updated.

Required Conditions for Profile Anonymization

The following conditions must be met in order for a guest or contact profile to be anonymized:

Number of Days for Anonymization OPERA Control requirement must be met.
Open Folios do not exist.
Outstanding balance or open folios reservation accounts do not exist
Routing Instructions do not exist with the profile as the payee.
No Accounts Receivable Invoices (open / closed) exist and none are linked to the profile's Accounts Receivable (AR) account.
Outstanding commissions do not exist.
Future reservations do not exist.
Owner/Referral details do not exist.

If a profile cannot be anonymized, a message appears indicating the reason. For example, there might be one or more dependencies as described in the Conditions for Profile Anonymization list. If there are multiple validation failures, all reasons are listed in the message to help you better resolve these issues and anonymize the profile.

Anonymized Profile Information

The following information is anonymized for the profile:

Table 2-4 Anonymized Information for the Profile

Profile Element	Anonymization Format	Removed from Database?
Name — This includes the Profile, Reservation Name, Credit Card Names, Membership Card Name, and Room Key Card Name.	AXXXXXXXXZ
Salutation	AXXXXXXXXZ
Envelope Greeting	AXXXXXXXXZ
Alternate Name	AXXXXXXXXZ
Alternate Salutation	AXXXXXXXXZ
Alternate Envelope Greeting	AXXXXXXXXZ
Alias/Incognito	AXXXXXXXXZ
Address (excluding State and Country)	AXXXXXXXXZ
Communication (that is, Email, Phone)	AXXXXXXXXZ
Identification (that is, Driver's License, Passport Number)	XXXXXXXX99
Birth Date	Not applicable
Birth Place	AXXXXXXXXZ
Birth Country	Not applicable
Gender	Not applicable
Photographic Images (attachments of any type)	Not applicable
Tax ID	AXXXXXXXXZ
Comments/Notes	Not applicable
Membership Card Number	AXXXXXXXXZ
Change Log	Not applicable
Profile Links/Relationships (including the linked profile's change log)	Not applicable
Web Accounts (username/password)	Not applicable
Keywords	Not applicable
Client ID	AXXXXXXXXZ
Credit Card Number	Not applicable

Post Profile Anonymization

After you anonymize a profile, the following conditions apply:

Profile is listed in search result, but the data is anonymized.
The Profile Overview panel is shaded red
The Edit and I Want To. . . actions are suppressed.
You no longer have access to the folio history; all options are hidden when the highlighted folio is linked to an anonymized profile, regardless of the Permanent Folio Storage functionality being active.
User log entries are removed, including Join Share/Break Share and Link Profiles/Relationships. This includes all reservation user logs and financial user logs.
Updates to the Profile by external systems are no longer accepted, and a new profile is created.
Profile cannot be merged with other profiles.

Anonymizing (De-Identifying) a Guest or Contact Profile

Parent topic: Managing Profiles