Swapping or Shifting Assigned Rooms (Video Transcript)

In this video, you will learn how to swap or shift the assigned rooms between two reservations

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with matching arrival dates and room types.

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If one of the rooms is marked Do Not Move or the rooms are not available for the entire

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stay date range of the other reservations,

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then swapping/shifting is not allowed.

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Rooms can only be swapped or shifted before check-in.

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Let's get started!

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To swap assigned rooms, in the OPERA cloud menu, select Front Desk,

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Front Desk Workspace, and then Room Assignment.

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When using the room assignment window to Swap, Shift, or use the Swap/Shift button, you must

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click the modify search criteria link,

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and leave the Room Assignment filter empty.

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Or in the OPERA Cloud menu, select Front Desk, then select, Arrivals.

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Click Search.

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In the search results, I can select any two reservations of the same type.

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Next, click Swap Rooms.

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Then confirm, and click OK.

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The rooms have swapped.

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To shift the assigned room to another reservation, Select Front Desk, Front Desk Workspace, and

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then Room Assignment,

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or select Front Desk, and then Arrivals.

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Click Search.

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In the search results, Select a reservation with a room assigned, then select one reservation

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without an assigned room.

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Click the Shift Rooms.

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Then confirm, then click OK.

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The rooms have shifted.

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To ensure which reservations you can swap or shift, you can access the Swap/Shift Rooms

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screen.

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To use the Swap/Shift Rooms screen, Select Front Desk, Front Desk Workspace, and then

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Room Assignment,or select Front Desk,

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and then Arrivals.

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Click Search.

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Select a single reservation either assigned or unassigned based on your choice to swap

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or shift.

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Next, click Swap/Shift Rooms.

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Enter the search criteria on the Swap/Shift Rooms page and click Search.

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The Swap/Shift Rooms screen displays the Profile and Reservation details of the source reservation.

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In this example Click Swap Rooms, based on the criteria that was previously entered.

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The confirmation window appears.

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click OK.

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The rooms have swapped.

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The Swap/Shift Rooms link is also available from the Assign Room or Room Details screen.

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Select Front Desk, Front Desk Workspace, and then select Room Assignment.

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Or select Front Desk, then select Arrivals.

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Click Search.

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Then locate the reservation in the search results and click the Assign Room link.

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Or, locate the reservation in the search results, click the I Want To icon and then click, Assign

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Room.

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The Assign Room window appears and you are able to click the Swap/Shift rooms link to

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start the process.