Redeeming Loyalty Awards for Packages (Video Transcript)
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With an Oracle Hospitality OPERA Cloud Service Loyalty subscription,
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or when the Loyalty Membership Configuration OPERA Control is active with the OPERA Cloud Customer
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Loyalty Tracking Cloud Service, members can redeem award points
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towards packages based on validity dates, tier, and other factors.
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Once redeemed, the Points Available value in profile membership is
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updated based on updates or cancellations. An Award record is also created for each night
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on the profile membership panel. Let's get started!
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The package offer is based on the available points balance, member level or tier, validity dates,
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and other criteria. Points are validated
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when the package is selected. To add package awards to reservations:
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In the OPERA Cloud menu, select Bookings, Reservations,
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and then select Manage Reservation. Enter search criteria, and click Search.
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Now, in the search result, select the reservation you want to add the package award to,
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then click I Want to . . . , and the link to packages appears in the reservation area,
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or click the confirmation number to open the Manage Reservation screen.
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When the Reservation appears, in the reservation area you can click the Packages link.
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You can also click the Search Available Member Package Awards
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link above the reservation overview. This opens the Available Award Packages.
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The available Award Packages are displayed with details on the Calculation Rule,
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Posting Rhythm, and Points required. Click Add on the package item to select
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it for the reservation. In the Selected Packages panel,
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update the quantity, if required, and then click the check mark to confirm availability.
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Click Save. To Update or cancel
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the Package Award for a reservation... Select the reservation in the search result,
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then click the confirmation number to open the Manage Reservation screen,
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or click I Want to . . . In the Reservation Area
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click the Packages link. In the Selected Packages panel,
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click the pencil icon to update the package or click the red cross icon
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to remove or cancel the award package. Note: When cancelling a reservation with
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package award or just cancelling a package award for a reservation,
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the deducted points are credited to the member, less any cancellation penalties,
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and the award appears as cancelled on the profile membership type Award List.