Managing Event Waitlist

Prerequisites for Managing Event Waitlist

Use the Manage Waitlist screen to manage multiple waitlisted bookings for the same space.

The Waitlisted Events panel displays waitlist events. The confirmed event allocated to the function space is detailed in the Current Events panel on the right side of the screen.

Waitlisted events are grouped together by date and function space, then sequenced by priority on waitlist.

Note:

Sub-events inherit the status of the parent event if they are in the same space as the parent.

OPERA Cloud generates an activity when an event has cleared the waitlist, that is, the assigned function space has become available for the event date. The Waitlist Activity Type OPERA Control must be active.

Updating Event Waitlist Priority

With the Prioritize Events task assigned to your role, you can alter the event’s waitlist priority using the options in the search result.

From the OPERA Cloud menu, select Bookings, select Events, and then select Manage Waitlist.
Select or confirm the Property, enter the From date and any other search criteria, and click Search.
Select the Event and click either the Down Or Up arrow to change the priority.

Force Waitlist Event to Function Space

With the Force Availability task assigned to your role, you can force the assignment of a waitlist event to the function space, making the waitlist event the current event for the space. The original event changes to Waitlist status.

From the OPERA Cloudmenu, select Bookings, select Events, and then select Manage Waitlist.
Select or confirm the Property, enter the From date and any other search criteria, and click Search.
Select the Waitlist Event, click the vertical ellipsis, and select Force Availability.

View Waitlist Event in Function Diary

From the OPERA Cloud menu, select Bookings, select Events, and then select Manage Waitlist.
Select or confirm the Property, enter the From date and any other search criteria, and click Search.
Select a Waitlist Event or Current Event, click the vertical ellipsis, and select Function Diary.

For more information, see Using the Function Diary