Managing Reservation (Guest) Locators

Prerequisites for Reservation (Guest) Locators

Guest Locators inform hotel personnel, particularly front desk staff and telephone operators, of a guest's location and are setup on the future arrival or inhouse reservation. This feature may, for example, be used when guests request that their phone calls or deliveries be temporarily transferred to an alternate location, such as the conference room or fitness center.  A locator can be added to a checked out reservation, but only on the check-out date. 

Note:

Reservation Alerts is an alternate method to handle guest location tracking. 

Adding a Reservation (Guest) Locator

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria and then click Search.

3. Select the reservation in the search result, then click I Want to..., Locators or open the reservation and click Locators in Reservation Presentation.

4. Click New and complete the following:

   1. Begin Date: Enter or select a start date

   2. End Date: Enter or select an end date

   3. From Time: Enter a start time

   4. To Time: Enter an end time

   5. Location: Enter details on the guest location

      1. Click Insert Quick Text to select from a list of default locator texts, click Select.

   6. Click Save.

Viewing / Editing a Reservation (Guest) Locator 

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria and then click Search.

3. Select the reservation in the search result, then click I Want to..., Locators or open the reservation and click Locators in Reservation Presentation.

4. Select the locator then click + to expand the card and view the details.

5. To edit the locator, click the vertical ellipsis Actions menu and select Edit.

6. Update the details.

7. Click Save.

Deleting a Reservation (Guest) Locator

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria and then click Search.

3. Select the reservation in the search result, then click I Want to..., Locators or open the reservation and click Locators in Reservation Presentation.

4. Select the locator, then click the vertical ellipsis Actions menu and select Delete.

5. Click Delete to confirm.