Configuring Hold Room Conditions

When the Hold Room function is Active, room condition codes HOLD1 to HOLD4 are listed by default as OPERA Cloud SID data.

The hold condition codes may be used to place rooms on hold for a set period of time —from 1 to 1440 minutes (24 hours) or for an unlimited time, depending on the HOLD condition code configuration.

A hold room can be assigned to a reservation only by the user who has placed it on hold. A special permission is required to take a room off hold if it was placed on hold by another user. The room is automatically taken off the hold, when the hold period expires and when a guest is checked into the room before the hold period elapses.

When the Hold Room OPERA Control is active, room condition codes HOLD1 to HOLD4 are available. These special room condition codes are used to place rooms on hold for a set period of time, from 1 to 1440 minutes (24 hours) or for an unlimited time, depending on the hold condition code configuration.

A hold room condition can be assigned to one or more rooms, and a separate user task is required to remove a hold condition set by another user. The room is automatically released from hold when the hold period expires or when a reservation is checked into the room before the hold period elapses.

This feature might be used in the following scenario. Assume you are assigning rooms to a group of four arriving guests/reservations who want adjoining rooms. If your property has several agents conducting room assignments simultaneously, it might be difficult or impossible to work fast enough to assign the desired four rooms to the reservations you are handling. You could, however, place the four adjoining rooms required into a HOLD1 condition for, say, five minutes. Then you can assign those rooms to each of the reservations. After five minutes, if you have not assigned the rooms you placed on hold, they become available to other agents in available room search.

Editing Hold (Duration) Room Conditions

1. From the OPERA Cloud Administration menu, select Inventory, select Accommodation Management, and then select Room Conditions.

2. Enter search criteria for the hold room condition and click Search.

3. Select the hold condition to update, then click the vertical ellipsis Actions menu and select Edit.

   1. Minutes: Enter the number of minutes (1 to 1440) that defines the duration of the on-hold period. Leave this field blank to set an unlimited hold period.

4. Click Save.