OPERA Controls — Reservations

The following tables outline the functions, parameters, and settings that can be configured in the OPERA Controls Reservations group.

Table 11-58 OPERA Controls — Reservations Functions

FUNCTION	RELATED FUNCTION / PARAMETER / SETTING	DESCRIPTION
ACCOMPANYING GUEST [ACCOMPANYING_GUEST]		Allows for additional guest profiles to be associated with a reservation to identify multiple guests occupying one room. Eliminates needing to create share reservations.
ADVANCED DISCOUNT [ADVANCED_DISCOUNT_REASONS]		The Advanced Discount functionality will enable calculation rules on the discount reasons that can be attached to reservation with the auto attach functionality.
ALERTS [ALERTS]		Alerts can be manually entered for a specific reservation and set to display on screen or print. Global alerts rules can also be configured with conditions as to when the alert should trigger. When the condition is met the alert appears on screen or is printed..
	POPUP ALERTS [FULLSCREEN_ALERTS]	Shows alerts in a pop-up.
	WELCOME OFFER [WELCOME_OFFER_ALERT]	Activates the welcome offer alert functionality to offer certain predefined choices for the guest to select upon check in.
	WELCOME OFFER PAYMENT TRANSACTION CODE [WELCOME_OFFER_PAYMENT_TRANSACTION_CODE]	Defines the transaction code used to settle the Post It transaction selected during the welcome offer process so that it is posted to the PM room specified in the Reservations: Welcome Offer Posting Master application setting.
	WELCOME OFFER OPTIONS [WELCOME_OFFER_OPTIONS]	Specifies the options available for the guest to select as a welcome offer. Valid values: eCoupons: Select eCoupon codes to attach to a reservation. Items: Select and associate a value from item inventory to the reservation. Post It: Select an article from the Post It screen, post and settle to a PM room.
	WELCOME OFFER POSTING MASTER [WELCOME_OFFER_PM_ROOM]	Defines the Posting Master that the Post It transaction is settled to during the welcome offer process.
CALLER INFORMATION [CALLER_INFORMATION]		Caller information can be entered and tracked for all new and updates to reservation. Caller history details is then available.
CONFIRMATION LETTERS [CONFIRMATION_LETTERS]		Enables the ability to setup one or more confirmation (and cancellation) letters on reservations then generate the letter for a selected reservation or for multiple reservations in a batch process. You can also customise confirmation letters using a rich text editor.
	CONFIRMATION LETTER TO PARTNER SOLUTION [CONFIRMATION_EMAIL_TO_PARTNER]	When enabled, all confirmation letters will be emailed to a partner solution.
	CONFIRMATION LETTER FOR CANCEL RESERVATION [CONFIRMATION_LETTER_CANCEL_RESERVATION]	Confirmation Letter to be generated when a Reservation is Cancelled.
	DEFAULT PROPERTY COMPANY CONFIRMATION LETTER [DEFAULT_PROPERTY_COMPANY_CONF_LETTER]	Default Property Confirmation Letter to be used for Company Profiles.
	DEFAULT PROPERTY CONTACT CONFIRMATION LETTER [DEFAULT_PROPERTY_CONTACT_CONF_LETTER]	Default Property Confirmation Letter to be used for Contact Profiles.
	DEFAULT PROPERTY GROUP CONFIRMATION LETTER [DEFAULT_PROPERTY_GROUP_CONF_LETTER]	Default Property Confirmation Letter to be used for Group Profiles.
	DEFAULT PROPERTY GUEST CONFIRMATION LETTER [DEFAULT_PROPERTY_GUEST_CONF_LETTER]	Default Property Confirmation Letter used for Guest Profiles.
	DEFAULT PROPERTY SOURCE CONFIRMATION LETTER [DEFAULT_PROPERTY_SOURCE_CONF_LETTER]	Default Property Confirmation Letter used for Source Profiles.
	DEFAULT PROPERTY TRAVEL AGENT CONFIRMATION LETTER [DEFAULT_PROPERTY_TR_AGENT_CONF_LETTER]	Default Property Confirmation Letter used for Travel Agent Profiles.
	PARTNER EMAIL ID FOR CONFIRMATION LETTER [PARTNER_EMAIL_ADDRESS]	This setting stores the recipient email address of the partner, to override the Confirmation letter send operation. If this setting is left blank, the confirmation letter email is sent to the (guest/caller) recipient email address designated by the user.
COPY RESERVATION [ADD_ON]		Enables the ability to copy (clone) a reservation and make further modifications as needed.
CREDIT RATINGS [ADVANCED_POLICIES]		Credit ratings are profile-based and can be referenced in deposit and cancellation rule configuration. When creating a new reservation or block the credit rating for the linked profile is considered in the calculation of the deposit and cancellation schedule.
FIXED RATES [USE_FIXED_RATE_FUNCTIONALITY]		Enables the ability to manually override the rate amount based on rate code pricing schedule and fix the amount for date(s).
	ALWAYS USE FIXED RATES [ALWAYS_FIXED_RATES]	Stores all reservations created or modified in the system as fixed rate reservations.
	DISCOUNT FOR FIXED RATE [USE_DISCOUNT_FOR_FIXED_RATE]	Calculates the discount for the fixed rate.
	SHARE RATE SPLITTING FOR FIXED RESERVATIONS [SHARE_RATE_SPLITTING_FOR_FIXED_RESERVATIONS]	Enables share rate splitting on reservations marked as fixed with the same rate code.
ITEM INVENTORY [ITEM_INVENTORY]		Enables functionality to track items that can be added to a reservation or sold via a package code; the stock inventory levels are then tracked as items are sold. The availability of inventory items can then be viewed for each date.
	ITEM INVENTORY POOL [ITEM_INVENTORY_POOL]	Activates the item inventory pool functionality, which enables items to be sold with a maximum pool ceiling quantity.
	ALLOW INVENTORY ITEMS OUTSIDE OF STAY DATES [ALLOW_INV_ITMS_OUTSIDE_STAY]	When activated, Inventory Items can be configured as Outside of Stay Dates which enable you to attach the item beginning before and/or ending after the stay dates of the Reservation.
	SELL CONTROL ITEMS [SELL_CONTROL_ITEMS]	When active, the sale of the item will be restricted if there is no inventory available for the selected dates. Users with the task for Override Item Sell Control will be able to book items when there is no inventory available for the selected dates.
MERGE RESERVATIONS [MERGE_RESERVATIONS]		Enables the option to merge one or more reservations to a main reservation if stay nights are sequential.
	ALLOW MERGE RESERVATIONS FOR FUTURE ARRIVALS [ALLOW_MERGE_FUTURE_ARRIVALS]	When active,the merge reservation option is available for current and future arrivals.If inactive,the merge reservation option is available only for today's arrivals.
	CANCEL REASON CODE FOR MERGE RESERVATIONS [CANCEL_REASON_MERGE_RESERVATIONS]	Choose the Cancel Reason code to be used while reservations(s) are cancelled due to Reservation Merge.
MESSAGES [MESSAGES]		Enables the ability to enter, notify, and print messages for a guest. Messages can be sent to all guests, individually, by group block and other filter criteria. Messages can be indicated received or not received and printed a user-configurable format. With the appropriate interfaces active the messages will trigger the message-waiting lamp on the telephone in guest room or will send the message directly to the video system.
PROFILES PER DAY [PROFILES_PER_DAY]		Enables the ability to define profiles linked to a reservation on a daily basis. (Available when the Loyalty Membership Configuration OPERA Control is inactive).
RESERVATION AUTO-ATTACH ELEMENTS [RESV_AUTO_ATTACH]		When enabled it is possible to configure rules to auto-update new reservations created in OPERA Cloud or received from integration system and populate values to fields and details based on a defined condition. For example – a reservation for a VIP may be auto-updated with a package item for fruit platter or a trace to housekeeping for special amenities to be placed in the room.
RESERVATION CONTACT [RESERVATION_CONTACT]		Specifies whether contact profiles functionality is used/shown on the Reservation screen.
RESERVATION DISCOUNTS [RESERVATION_DISCOUNTS]		When enabled discount fields for flat amount, percentage and reason are enabled on reservation details. The rate amount for eligible rate code can then be adjusted for a reservation by the specified discount amount or percentage.
RESERVATION PREFERENCE SOURCES [CONSOLIDATED_PREFERENCES]		Displays the source system that added the reservation preference.
RESERVATION TRACES [RESERVATION_TRACES]		Enables the ability to setup actionable date-driven reminders for specific department on a reservation.
RESERVATION UPGRADE [RESERVATION_UPSELL]		Activates the upgrade functionality to control the price of the upgrade and when it is offered. A reservation upgrade option, based on user tasks, is available while booking a new reservation, changing the stay details of an existing reservation, and to offer to arriving guests during the check in process, for reservations that match the upgrade rules and settings.
	ALLOW FIXED RATE RESERVATIONS [ALLOW_FIXED_RATE]	Enables upgrading reservations that have a fixed rate code attached.
	ALLOW RESERVATION DISCOUNTS [ALLOW_RESERVATION_DISCOUNTS]	Enables reservations that have discounts already attached to be available for upgrade.
	ROOM STATUS [ROOM_TYPE_ROOM_STATUS]	Determines the minimum housekeeping status of a room to be offered for upgrade during check-in.
	MAXIMUM LENGTH OF STAY [MAXIMUM_LENGTH_OF_STAY]	Determines the maximum length of stay for a reservation to be considered for an upgrade.
	MAXIMUM NUMBER OF OFFERS DISPLAYED [MAXIMUM_NUMBER_OF_OFFERS]	Specifies the maximum number of upgrade offers available.
	TRANSACTION CODE SETTING [TRANSACTION_CODE]	Specifies the transaction code where the upgrade revenue posts.
	OCCUPANCY LEVEL DETAILS [UPSELL_OCCUP_LEVELS]	Defines the number and ranges for the occupancy levels.
ROOM DIARY [ROOM_DIARY]		The Room Diary provides a chart view of Inventory rooms and the reservations assigned for a selected date range in the past or future. The Room Diary also indicates rooms scheduled for Out of Order or Out of Service status.
SHARES [SHARES]		Enables the ability to create a share reservations; with more than one reservation allocated to a room for the same stay dates, with the option to split the rate between each reservation and posting charges to each reservation account.
	AUTOMATICALLY CHECK IN SHARE RESERVATIONS [AUTO_CHECKIN_SHARE_WITH_RESERVATION]	Share reservations will be presented for Check In one after the other.
	CUSTOM SPLIT FOR SHARES [CUSTOM_SPLIT_SHARE]	Activate the ability to create sharing reservations with custom split rate amounts.
	ENFORCE SAME STAY DATES FOR SHARING GUESTS [FORCE_SAME_STAY_AMONG_SHARES]	Activate the ability to maintain the same stay dates among sharing reservations.
	ENFORCE SAME RATE CODE FOR SHARING GUESTS [FORCE_SAME_RATE_CODE_AMONG_SHARES]	When inactive, share reservations have different rate codes. A pop-up is presented for users to choose and apply changes to all shares when rate code is updated. When active, OPERA Cloud will force the same rate code for all sharing reservations.
	ENFORCE CREDIT CARD ENTRY FOR CREDIT CARD GUARANTEED DURING BREAK SHARE [CC_REQUIRED_ON_BREAK_SHARE]	During separate share, a list of credit card guaranteed reservations which does not have credit card details will be presented in addition to the payment screen to enter new credit card details to be attached to those reservations.
WAITLIST [WAITLIST_RESERVATION]		Enables the ability to create reservation in waitlist status and confirm the reservation at a future date when the room type or rate availability is open.
	SHOW WAITLIST FOR OPEN RATES [SHOW_WAITLIST_FOR_OPEN_RATES]	Shows the waitlist for open rates on the Look To Book Sales screen. Enables the ability to create reservation in waitlist status and confirm the reservation at a future date when the room type or rate availability is open.

Table 11-59 OPERA Controls — Reservations Parameters

PARAMETER	RELATED FUNCTION / PARAMETER / SETTING	DESCRIPTION
ACTIVATE THE SELL MESSAGE FUNCTIONALITY [SELL_MESSAGE]		Activates the setup and display of date-driven sell messages to reservation and sales agents in Look to Book, Reservation, GRC, Business Block and Function Diary.
	ALWAYS SHOW SELL MESSAGES [ALWAYS_SHOW_SELL_MESSAGES]	When inactive, users will not see sell messages in the reservation presentation. Unless, it is a new reservation.
ATTACH TRAVEL AGENT / SOURCE PROFILES TO RESERVATIONS [ALLOW_TA_AND_SOURCE_ON_RESV]		Allow attachment of Travel Agent and Source profiles to reservations.
AUTO DEPOSIT COLLECTION [AUTO DEPOSIT SCREEN]		For reservations with existing deposit schedules, the deposit panel will automatically display when user saves the reservation and it may also take the user one step further and automatically open the deposit payment form with deposit amount pre-populated based on configuration.
CLOSING SCRIPT NEW AND UPDATE RESERVATION [ENDSCRIPT]		Display the Closing Script while creating or updating a reservation on the Look To Book Sales Screen
COMPONENT VERIFICATION [COMPONENT_VERIFICATION]		Component suite availability is deducted when a room comprising a component suite is assigned to a reservation. When inactive, component suite available is tracked at the room type level. (Available when the Component Suites OPERA Control is active).
COPY PROFILE RESERVATION NOTES TO RESERVATION [RESERVATION_COMMENTS]		Reservation Notes on profile will be automatically copied to new reservations
CREATE INTERNAL CHARGE NUMBER [CREATE_INTERNAL_CHARGE_NUMBER]		Controls the automatic creation of an internal charge number for each reservation. When this parameter is set to Off, no internal charge number will be automatically created for any reservation. When this parameter is set to On, OPERA Cloud will automatically create an internal charge number for each new reservation. The charge number is created at the time that a reservation is created in the property management system. The system will also create an internal charge number when a new reservation is inserted from a third party system. In other words, when this parameter is set to On, the system will create an internal charge number when a confirmation number is generated. Note that when a reservation is moved from one property to another, a new charge card number will be created as the moved to property may support a different format.
	CHARGE NUMBER PATTERN PREFIX [CHARGE_NUMBER_PATTERN_PREFIX]	Enables you to define a specific alpha or numeric code with which the hotel charge card number should begin. Adds a prefix to all newly generated hotel charge card numbers. For example, enter DL in this field if you want all hotel charge card numbers to begin with the letters DL.
	CHARGE NUMBER PATTERN [CHARGE_NUMBER_PATTERN]	Defines the pattern to be used when generating hotel charge card numbers. Multiple selections can be defined for the pattern. For example, you can press Ctrl and click to select PROPERTY and NAME ID from the multi-selection pane. This will tell the system to use the property code and the guest’s name ID when creating new hotel charge card numbers. Leave this field blank to use the default Oracle Sequence Number.
	CHARGE NUMBER PATTERN SUFFIX [CHARGE_NUMBER_PATTERN_SUFFIX]	Enables you to define a specific alpha or numeric code with which the hotel charge card number should end. For example, enter ORL in this field if you want all hotel charge card numbers to end with the letters ORL.
	CHARGE NUMBER MAXIMUM SIZE [CHARGE_NUMBER_MAXIMUM_SIZE]	Enables you to define any size limitations to the hotel charge card number. The resulting charge number must contain between five and 60 characters. This is dependent on any restrictions for the 3rd party system.
CROSS BRAND RECOGNITION [CROSS_BRAND_RECOGNITION]		When this parameter is turned ON, Guest members (of a central loyalty membership program) will be recognized by a pop up message when accessing their reservation, this will help the user identify where this guest originally enrolled and treat accordingly.
CREDIT RATINGS [ADVANCED_POLICIES]		Credit ratings are profile-based and can be referenced in deposit and cancellation rule configuration. When creating a new reservation or block, the credit rating for the linked profile is considered in the calculation of the deposit and cancellation schedule.
ENFORCE THE MINIMUM OCCUPANCY SET ON THE ROOM TYPE [ENFORCE_ROOM_TYPE_MIN_OCCUPANCY]		When enabled, the Minimum Occupancy value set in room type configuration is considered for availability search at the time of booking. When disabled, the Default Occupancy value set in room type configuration is considered for availability search booking reservations.
EXTERNAL NOTIFICATIONS [RESERVATION_EXTERNAL_NOTIFICATIONS]		Ability to flag a reservation for guest opt-in to receive external notifications related to their stay. Note: Business event configuration and subscription are required to receive notification when this flag is updated on a reservation.
FLOOR PLAN [FLOOR_PLAN]		Floor Plans provide a graphical layout of floors, rooms, and other physical features such as stairways, air conditioning closet, elevators, and so on. Floor plans can use color coding for room status and provide room-specific information, including the property name, room number, front office status, room status, room type, and reservation status. (Available with an OPERA Cloud Foundation or OPERA Cloud Central Management Services subscription).
GUEST PAY ONLY FILTER WITHIN THE RATE INFO SCREEN [GUEST_PAY_FILTER_IN_RATE_INFO]		Ability to see the Guest Pay Only Filter within the Rate Info screen.
MANDATORY METHOD OF PAYMENT [MANDATORY_MOP]		Method of Payment is Mandatory at the Time of Reservation.
MANDATORY ROOM MOVE REASONS [MANDATORY_ROOM_MOVE_REASONS]		Activating this Parameter will make the Reason field mandatory on the Room Move screen.
POPULATE PRIMARY PROFILES FOR RESERVATIONS [POPULATE_PRIMARY_PROFILES_FOR_NEW_RESV]		Populate Primary Company, Travel Agent, and Source profiles for the Guest for New Availability searches.
PROPERTY CALENDAR [PROPERTY_CALENDAR]		Activates the property calendar functionality.
QUICK BOOK [QUICK_BOOK]		When enabled, Quick Book commences with the reservation entry and provides optional access to an Available Rates screen for room type availability and rate pricing details. It also provides access to Analyze Rate screen for review and override of closed rates.
RATE CODE MANDATORY FOR BLOCK PICKUP [RATE_CODE_MANDATORY_BLOCK]		Rate Code Mandatory for Reservations picked up from block.
REFRESH RATES FOR EXTENSION DATES ONLY [REFRESH_RATES_FOR_EXTENSION_DATES_ONLY]		Refresh rates for extension dates only when extending the stay period on an existing reservation.
REINSTATE EARLY DEPARTURE TO LAST DEPARTURE DATE [REINSTATE_TO_LAST_DEPARTURE_DATE]		When reinstating an Early Departure, the departure date to default to the departure date prior to checkout.
ROOM TYPE AUTO POPULATE [ROOM_TYPE_AUTO_POPULATE]		Enables Auto Populate check box at Property Level for Room Type Configuration. By selecting this Auto Populate check box, this room type will automatically default for all new Rate Codes in the Room Type field on the Rate Code Header screen.
ROOM TYPE TO CHARGE [ROOM_TYPE_CHARGE]		Exposes the Room Type to Charge field for reservations. With this Room Type to Charge field, it is possible to have a reservation be inventoried on one room type and charged as if it was of another differing room type.
TA RECORD LOCATOR [TA_RECORD_LOCATOR]		Allow Travel Agent Record Locator entry and search on Reservation Screen
TAX FREE GUESTS [TAX_FREE_GUESTS]		Allows the User to make a distinction between Taxable and Tax Free Guests (by Adults & Children) that will be reported on the statistical report for stat_countrybyday as indicated on each reservation.
TRANSPORTATION [TRANSPORTATION]		Enables the Transportation panel in reservation; for entry of arrival and departure transportation requirements. Reservation transport requirements can be listed on the Transport Requirements report.
UNIQUE CONFIRMATION NUMBER FOR LINKED RESERVATION [UNIQUE_LINKED_RES_CONF_NO]		Unique Confirmation Number for Linked Reservation.
ECOUPONS [ECOUPONS]		Activates the eCoupons functionality which allows a property to configure eCoupon code specific for items that can be redeemed in outlets via the Point of Sales system by a guest which will be posted automatically to the specific posting master room.
	ATTACH ECOUPON PRIOR TO THE ARRIVAL DATE [ATTACH_ECOUPONS_PRIOR_ARRIVAL]	When active, eCoupons can be attached to a reservation as soon as the reservation is created. When inactive, the eCoupon panel will be displayed under a reservation only from its arrival date and the user can attach eCoupons only when the reservation arrival date is reached.

Table 11-60 OPERA Controls — Reservations Settings

SETTING	RELATED FUNCTION / PARAMETER / SETTING	DESCRIPTION
AUTOMATICALLY REFRESH RATES ON RESERVATION [AUTO RATE REFRESH CRITERIA]		Automatically refresh rates on reservation based on the selected values.
COMMISSION PAY [COMMISSION_PAY]		Select to Pay Commission to the Travel Agent only, Source only or both the Travel Agent and Source attached to the Reservation.
DEFAULT CHAIN COMPANY CONFIRMATION LETTER [DEFAULT_CHAIN_COMPANY_CONF_LETTER]		Default Chain Confirmation Letter used for Company Profiles.
DEFAULT CHAIN CONTACT CONFIRMATION LETTER [DEFAULT_CHAIN_CONTACT_CONF_LETTER]		Default Chain Confirmation Letter to be used for Contact Profiles.
DEFAULT CHAIN GROUP CONFIRMATION LETTER [DEFAULT_CHAIN_GROUP_CONF_LETTER]		Default Chain Confirmation Letter to be used for Group Profiles.
DEFAULT CHAIN GUEST CONFIRMATION LETTER [DEFAULT_CHAIN_GUEST_CONF_LETTER]		Default Chain Confirmation Letter used for Guest Profiles.
DEFAULT CHAIN SOURCE CONFIRMATION LETTER [DEFAULT_CHAIN_SOURCE_CONF_LETTER]		Default Chain Confirmation Letter to be used for Source Profiles.
DEFAULT CHAIN TRAVEL AGENT CONFIRMATION LETTER [DEFAULT_CHAIN_TR_AGENT_CONF_LETTER]		Default Chain Confirmation Letter to be used for Travel Agent Profiles.
EXTERNAL REFERENCE TO DISPLAY [EXTERNAL_REF_NUMBER_TO_DISPLAY]		External Reference to display in Reservations Additional Details.
GUEST STAY INDICATION [GUESTSTAY_INDICATION]		Controls how the Guest Stay Indicator will show in each Reservation.
MANDATORY AR ACCOUNT FOR DIRECT BILL PAYMENT TYPE [MANDATORY_AR_ACCOUNT_FOR_DIRECT_BILL_PAYMENT_TYPE]		Create Reservation or check-in is not possible with Direct Bill payment for a reservation with no AR Account.
MAXIMUM NUMBER OF ROOMS PER RESERVATION [RESV_MAX_NIGHTS]		The Maximum Number of Rooms a Reservation can be booked. If a user has the Max Rooms Upper Limit task granted, effective max rooms will be the higher setting between this and Hub level Room Limit Per Reservation setting otherwise lower setting will be effective.
MAXIMUM NUMBER OF NIGHTS — HUB LEVEL [MAX_NO_OF_NIGHTS]		The Maximum Number of Nights a Reservation can be Booked and the maximum length on a business block header. This value is also used to determine In House Bookings that display within the Business Block screen.
MAXIMUM NUMBER OF NIGHTS PER RESERVATION [RESV_MAX_ROOMS]		The Maximum Number of Rooms a Reservation can be booked. If user have a Max Rooms Upper Limit task, effective max rooms will be the higher setting between this and Hub level Room Limit Per Reservation setting otherwise lower setting will be effective.
MAXIMUM RESERVATION ADVANCED BOOKING DAYS [MAX_RESV_ADV_BOOKING_DAYS]		Controls how far into the future from the current business date a reservation can be created.
RESERVATION COLOR DEFINITION [RESERVATION_COLOR_DEFINITION]		A color indicator can be applied to either a reservation or to a guest as a quick reference to users when performing searches. The description for the colors can be anything that is required to uniquely identify specific reservations or guests MARKET_CODE- Use color of the market code selected in the reservation MEMBERSHIP_LEVEL-Use color of the Levels for Default Membership Type (only visible when a value is defined for Profiles > Default Membership Type) VIP_LEVEL- Use color of the VIP Level of the Guest (visible when the VIP function is active) RESERVATION- Use a color selected in the Reservation (Stay Details - Display Color field ) NONE- No Colors
ROOM LIMIT PER RESERVATION — HUB LEVEL [PER_RESERVATION_ROOM_LIMIT]		Maximum Number of Rooms Sold per Reservation.