OPERA Controls — Room Management

The following tables outline the functions, parameters, and settings that can be configured in the OPERA Controls Room Management group.

Table 11-61 OPERA Controls — Room Management Functions

FUNCTION	RELATED FUNCTION / PARAMETER / SETTING	DESCRIPTION
ADVANCE TASK SHEETS [TASK_ASSIGNMENT]		Activates Task Sheet Assignment functionality. Allows creation of Task Sheets using the Generation of Task Sheets which provides customizable assignments based on the property needs. Task Sheets can be assigned using multiple codes to complete specific tasks for the rooms in the Task Sheet. Task Codes can be created in the Task Sheets jump within Accommodation Management. For more information, see Task Sheets
	TASK COMPANION TIMER [TASK_COMPANION_TIMER]	Enables you to set the timer on the Task Companion and define if it should count up or down. Valid values: DEC— Displays time decreasing. INC— Displays time increasing. OFF— Does not display time.
	ADDITIONAL TASK SHEETS [ADDITIONAL_TASK_ASSIGNMENTS]	Additional task sheets to be created during the 'Generate Automatic Task Assignment' process. Leaving this setting blank keeps the original task assignment functionality. Valid values: DND (Do Not Disturb task sheet) — All rooms that are set to do not disturb on the Guest Service Status screen are assigned to a separate task sheet. This setting is only available when Guest Service Status is active. NSR (No Service task sheet) — An additional task sheet is created that contains all rooms that are not scheduled for service.
BUILDING MANAGEMENT [BUILDINGS]		Provides the ability to configure Buildings and Building Groups and associate Rooms to the Buildings. This configuration can be used with the Task Sheet Work flow functionality to breakout task sheets by buildings. For more information, see Configuring Building Groups Configuring Buildings
COMPONENT SUITES [COMPONENT_SUITES]		Ability to configure component suites that are comprised of two or more existing room types/rooms that can then be sold and managed as their own room type/rooms. For more information, see Configuring Room Types.
DISCREPANT ROOMS [DISCREPANT_ROOMS]		Ability to track discrepancies between the status of a room according to the Front Office, and the status of a room according to Housekeeping. For more information, see Managing Room Discrepancies
GUEST SERVICE STATUS [GUEST_SERVICE_STATUS]		Ability to set and manage the Do Not Disturb and Make Up Room guest service status for in house reservations.
HOLD ROOMS [HOLD_ROOMS]		Ability to place rooms into a hold status for a specified duration of time, preventing them from being available for room assignment by other users. For more information, see Configuring Hold Room Conditions
HOUSEKEEPING BOARD [HSK_BOARD]		The Housekeeping Board provides you with room and room status information plus reservation and profiles details for each room, if applicable. Using the Housekeeping Board you can search and update the status of a room or a range of rooms.
HOUSEKEEPING TASK SCHEDULING [FACILITY_MANAGEMENT]		Task scheduling functionality allows for configuration of housekeeping tasks such as Full Service, Light touch, and so on, and facility codes for the items associated with the facility task (such as Hand towel, Bath Amenities, Pillowcase). Task schedules are then configured for each room type with OPERA Cloud determining which task to schedule per day per room. Users with rights can override the computed schedule to customize according to guests unique requirements. Task forecast reports are also available to assist with labor forecasting.
	ADVANCED CREDIT RULES [TASK_ASSIGNMENT_WORKFLOW]	When active a new option will be available in the setting for Housekeeping Credit for Room Task Rules which will allow a property to allocate credits based on configured rules.
	ADVANCED TASK SCHEDULING [ADVANCED_FACILITY_TASKS]	Ability to schedule tasks based on the Rate Codes, Specials, Market Codes and VIP codes on the reservation.
INSPECTED STATUS [USE_INSPECTED_STATUS]		Activates the additional room status called inspected. When the Inspected Status OPERA Control is active, inspected status rooms display a green icon  to indicate that a room is in a status ready for check in, clean status rooms display a blue icon.  When the Inspected Status OPERA Control is inactive, clean status rooms display a green icon , to indicate that a room is in a status ready for check in.
MAINTENANCE [MAINTENANCE]		Ability to manage and track room maintenance requests. For more information, see Room Maintenance .
OUT OF ORDER [OUT_OF_ORDER]		Ability to set rooms Out of Order for a certain amount of time, which will prevent the assignment of these rooms to reservations. An Out of Order room is taken out of inventory and cannot be sold. For more information, see Managing Out of Order Rooms
	OUT OF ORDER DEFAULT REASON CODE [OUT_OF_ORDER_DEFAULT_REASON_CODE]	Default Reason Code to be used for new Out of Order records.
OUT OF SERVICE [OUT_OF_SERVICE]		Ability to set rooms Out of Service for a certain amount of time. Out of Service rooms can still be assigned to reservations and do not affect inventory. For more information, see Managing Out of Service Rooms
	OUT OF SERVICE DEFAULT REASON CODE [OUT_OF_SERVICE_DEFAULT_REASON_CODE]	Default Reason Code to be used for new Out of Service records.
PICKUP STATUS [PICKUP_STATUS]		Activates the additional room status called pickup.
QUEUE ROOMS [QUEUE_ROOMS]		Ability to place reservations on queue, which denotes priority rooms for hotel operations. Queue rooms affect the cleaning order within the task sheet companion. For more information, see Managing Reservation Queue Status.
	QUEUE RUSH TEXT DEFAULT NUMBER [QRUSH_TEXT_DEFAULT_NUMBER]	Defines the default mobile number to which queue rush messages will be sent.
ROOM CONDITIONS [HOUSE_ASSIGNMENT]		Ability to hold specific rooms aside from being blocked by the front office without affecting inventory. For more information, see Managing Room Conditions.
TASK SHEET [SIMPLE_TASK_SHEET]		When active, you will be able to create task sheets with fixed options. When Housekeeping Task Scheduling is active, you will be able to run task sheets for multiple tasks. When Housekeeping Task Scheduling OPERA Control is inactive, tasks are not considered and instead rooms with the selected room status(es) will be placed on the task sheets. For more information, see Task Sheets.
TURNDOWN [TURNDOWN]		Allows for rooms to be marked for Turndown and the creation of Turndown Task Sheets, using the Generation of Task Sheets process.

Table 11-62 OPERA Controls — Room Management Parameters

PARAMETER	DESCRIPTION
ATTENDANT CONSOLE [ATTENDANT_CONSOLE]	Activates the Attendant Console screen, which enables you to evaluate the time taken to service a room, view task completion percentage, total and completed number of credits, and relative location of a housekeeping attendant. The information is gathered from the Mobile Task Sheet Companion or Task Sheet Companion, which attendants use to manage the rooms assigned to their task sheet.
ATTENDANT SCHEDULE [ATTENDANT_SCHEDULE]	Activates housekeeping attendant scheduling functionality. This parameter can only be activated if Housekeeping Task Scheduling is active and Housekeeping Credits is set to Facility.
CONNECTING ROOMS [CONNECTING_ROOMS]	Ability to denote rooms that are connected to each other. When active, this will affect how the rooms are presented on the Room Diary and the Room Assignment screens.
HOUSEKEEPING SECTIONS [HOUSEKEEPING_SECTIONS]	Ability to configure Sections and Section Groups and associate Rooms to those Sections. This configuration can be used when auto generating task sheets.
ROOM NUMBER PARITY [HOUSEKEEPING_ROOM_PARITY]	Ability to filter the Housekeeping Board results by even and odd Rooms.
TASK COMPANION ASSISTANCE [TASK_COMP_ASSIST_NOTIF]	Activates the ability to send Notifications from the Task Companion.
TASK SHEET TEMPLATE [TASK_SHEET_TEMPLATE]	Allows the creation of task sheet templates, to be used when auto generating task sheets.

Table 11-63 OPERA Controls — Room Management Settings

SETTING	DESCRIPTION
DEFAULT DAY USE ROOM STATUS [DEFAULT_DAY_USE_ROOM_STATUS]	Define the default Room Status of a Day Use Reservation which is automatically assigned at check out. The room status hierarchy is either Dirty -> Clean -> Pickup -> Inspected (when the Inspected Status OPERA Control is active) or Dirty -> Pickup -> Clean (when the Inspected Status OPERA Control is not active). Rooms with a current room status that is higher in the hierarchy than the room status in this setting will not be changed. If no room status is selected here, you will be presented with the Room Status screen during the check out process. Valid values: CLEAN DIRTY INSPECTED (available when Inspected Status is active) PICKUP (available when Pickup Status is active)
DEFAULT ROOM STATUS FOR ROOM ASSIGNMENT SCREENS [DEFAULT_ROOM_STATUS]	Defaults the selected Room Status check boxes in the Room Assignment screens.
DEFAULT LINEN CHANGE FREQUENCY [DEFAULT_LINEN_CHANGE_FREQUENCY]	Sets the default change frequency for linens, which is indicated on task sheets. The number provided indicates the number of days in between linen changes. For example, if the value is 2, linens will be added to the task sheet to be changed every second day that the reservation is in-house. Valid values: 1+ This setting is available when the Task Sheets OPERA Control is active and the Housekeeping Task Scheduling OPERA Control is inactive.
HOUSEKEEPING CREDITS [HOUSEKEEPING_CREDITS]	Defines how Housekeeping Credits will be configured and calculated. Valid values: NONE ROOM NUMBER FACILITY TASK (available when Housekeeping Task Scheduling OPERA Control is active). ROOM_TASK_RULE (calculated based on room number, task weight, and assignment credit rules; available when Housekeeping Task Scheduling and Advanced Credit Rules OPERA Controls are active). For more information, see Configuring Scheduled Task Credit Rules
MAX CREDITS PER ATTENDANT [HK_MAX_CREDITS_PER_ATTENDANT]	Defines the maximum number of credits per attendant.
TASK COMPANION TRACES [HK_TRACE_DEPT]	Select department(s) associated to Housekeeping Traces for displaying current business date traces within the Task Companion.
TRAVELING TASK CREDITS [TRAVELING_TASK_CREDITS]	Defines the number of credits that are being added to a task sheet with rooms from multiple floors. The number of credits entered here will be added for each additional floor.
UPDATE OCCUPIED ROOM STATUS [UPDATE_OCCUPIED_ROOM_STATUS]	The night audit procedure hkpgk.update_room_status_proc will update all occupied rooms to the room status selected here. If no status is selected then the room status of the occupied rooms will not be changed. Valid values: DI (dirty) CL (clean) PU (pickup; available when Pickup Status is active) IP (inspected; available when Inspected Status is active)
UPDATE VACANT ROOM STATUS [UPDATE_VACANT_ROOM_STATUS]	The housekeeping module of the night audit procedure will update all vacant rooms with a higher room status in the hierarchy to the status selected here. If no status is selected then the room status of vacant rooms will not be changed. The room status hierarchy is either Dirty->Clean->Pickup->Inspected Status (when Inspected Status OPERA Control is active) or Dirty->Pickup->Clean (when Inspected OPERA Control is not active). Valid values: DI (dirty) CL (clean) PU (pickup; available when Pickup Status is active) IP (inspected; available when Inspected Status is active)
UPDATE THE ROOM STATUS FOR NO SHOW AND CANCELED RESERVATIONS [UPDATE_NO_SHOW_ASSIGNED_ROOM_STATUS]	The 'Updating Room Statuses' end of day procedure will update all rooms assigned to No Show reservations to the room status selected here. If no status is selected, the "no show assigned rooms" room status will not change. If a reservation with an assigned room number gets canceled on the expected day of arrival, the reservation shall adhere to this set room status at the time of cancellation.