Swapping or Shifting Assigned Rooms

Prerequisites for Swapping or Shifting Assigned Rooms

You can swap or shift the assigned rooms between two reservations with matching arrival dates and room type. It is not possible to swap or shift rooms when the alternate room is unavailable for the entire duration of the reservation or when one or both of the reservations with an assigned room is indicated Do Not Move (Available when the Do Not Move OPERA Control is active). You can swap or shift rooms from Arrivals, Arrivals with Deposits or Room Assignment. Rooms can only be swapped or shifted prior to check in (reserved status).

Watch Video

Swapping Assigned Rooms 

1. From the OPERA Cloud menu, select Front Desk and then select Arrivals.

   OR

2. From the OPERA Cloud menu, select Front Desk, select Front Desk Workspace, and then select Room Assignment.

3. Enter search criteria and click Search.

4. Select two reservations in the search results.

5. Click Swap Rooms.

   1. Click Confirm.

Shifting Assigned Room to Another Reservation

Note:

Shift action is enabled when one reservation with a room assigned and another with an unassigned room is selected.

1. From the OPERA Cloud menu, select Front Desk and then select Arrivals.

   OR

2. From the OPERA Cloud menu, select Front Desk, select Front Desk Workspace, and then select Room Assignment.

3. Enter search criteria and click Search.

4. Select two reservations in the search results.

5. Click Shift Rooms.

   1. Click Confirm.

Using the Swap/Shift Rooms Page

When you are unsure which reservations you can swap or shift, you can access the Swap/Shift Rooms screen. The Available column indicates how many nights the room is available (that is, the nights until it is assigned to a future reservation or scheduled to be Out of Order).

1. From the OPERA Cloud menu, select Front Desk and then select Arrivals.

   OR

2. From the OPERA Cloud menu, select Front Desk, select Front Desk Workspace, and then select Room Assignment.

3. Enter search criteria and click Search.

4. Select one reservation in the search results.

5. Click Swap/Shift Rooms. The Swap/Shift Rooms screen opens.

   1. Enter search criteria and click Search.

   2. Select the reservation and then select Swap Rooms or Shift Rooms.

   3. Click Confirm.