Prerequisites for Front Desk

This chapter of the OPERA Cloud User Guide lists the prerequisites for Front Desk menu.

• Prerequisites for Pre Register Arrival Reservations
  
• Prerequisites for Hold Rooms
  
• Prerequisites for Swapping or Shifting Assigned Rooms
  
• Prerequisites for Managing Reservation Queue Status
  
• Prerequisites for eSignature Registration Cards
  
• Prerequisites for Advanced Check In
  
• Prerequisites for Multiple Reservations (Mass Check In)
  
• Prerequisites for Managing Welcome Offers
  
• Prerequisites for Advanced Folio Payment (Prepayment)
  
• Prerequisites for Reversing (Cancelling) Check-In
  
• Prerequisites for Using Post Stay Charging and Open Folio Status
  
• Prerequisites for Scheduling Checkout
  
• Prerequisites for Reinstating Checked Out Reservation
  
• Prerequisites for Managing Guest Messages
  
• Prerequisites for Generating Batch Registration Cards
  
• Prerequisites for Wake Up Calls
  
• Prerequisites for Key Packet Labels
  
• Prerequisites for Walk In Reservation
  
• Prerequisites for Using Telephone Operator
  
• Prerequisites for Managing Vouchers
  

Prerequisites for Pre Register Arrival Reservations

OPERA Controls

Group: Front Desk

Function: Preregistration Check In

Prerequisites for Hold Rooms

OPERA Controls

Group: Room Management

Functions: Hold Rooms, Room Conditions

OPERA Cloud Tasks

Inventory: Place Rooms on Hold

• Allows placing rooms on hold under HOLD1 reason

• Allows placing rooms on hold under HOLD2 reason

• Allows placing rooms on hold under HOLD3 reason

• Allows placing rooms on hold under HOLD4 reason

• Room Hold Override

Prerequisites for Swapping or Shifting Assigned Rooms

OPERA Controls

Group: Reservations

Functions: Swap/Shift Rooms

OPERA Cloud Tasks

Group: Bookings

Tasks: Swap/Shift Rooms

Prerequisites for Managing Reservation Queue Status

OPERA Controls

Group: General

Functions: Text Message Handling (Optional)

Group: Rooms Management

Functions: Queue Rooms

OPERA Cloud Tasks

Group: Bookings

Reservation Management: Queue Reservations

• Queue Reservations

• Change Priority

• Remove from Queue

• Send Text to Guest

• Send Text to Housekeeping

Prerequisites for eSignature Registration Cards

OPERA Controls

Group: Front Desk

Functions: eSign Registration Card

OPERA Cloud Tasks

Group: Bookings

Tasks: Reservation Management

• Create eSigned Registration Cards

• View eSigned Registration Cards

Prerequisites for Advanced Check In

OPERA Controls

Group : Reservations

Functions: Advance Check In

• Auto Check In of Advance Checked In Reservations

• Expected Time of Return (ETR)

Prerequisites for Multiple Reservations (Mass Check In)

OPERA Cloud Tasks

Group: Bookings

Tasks: Check In Reservations

• Mass Check In Reservations

• Room Assignment

  • Auto Room Assignment

  • Manual Room Assignment

Prerequisites for Managing Welcome Offers

OPERA Controls

Group: Reservations

Functions: Alerts

Parameters: Welcome Offer

Settings:

• Welcome Offer Payment Transaction Code

• Welcome Offer Posting Master

• Welcome Offer Options

Prerequisites for Advanced Folio Payment (Prepayment)

OPERA Controls

Group: Cashiering

Settings: Check In Prepay Rule  = Advance Folio Payment

Functions: Prepay Folio (optional)

Settings: Advance Folio Payment Type(s)

OPERA Cloud Tasks

Group: Financials

Tasks: Override Prepay Rules at Check In And Reservation Update (optional)

Manage Financial Postings

Prerequisites for Reversing (Cancelling) Check-In

OPERA Cloud Tasks

Group: Bookings

Tasks: Reverse Check In Reservations

• Reverse Advance Check In Reservations

Prerequisites for Using Post Stay Charging and Open Folio Status

OPERA Controls

Group: Cashiering

Functions: Post Stay Charges

Parameters: Open Folio

Settings:

• Open Folio Closing Preference

• Zero Balance Open Folio Close Days

Prerequisites for Scheduling Checkout

OPERA Controls

Group: Cashiering

Functions: Scheduled Check Out

Prerequisites for Reinstating Checked Out Reservation

OPERA Cloud Tasks

Group: Bookings

Tasks: Reservation Management

• Reinstate Reservation

Prerequisites for Managing Guest Messages

OPERA Controls

Group: Reservations

Functions: Messages

OPERA Cloud Tasks

Group: Bookings

Tasks: Reservation Management

Guest Messages

• New/Edit Guest Messages

• Delete Guest Messages

Prerequisites for Generating Batch Registration Cards

OPERA Controls

Group: Front Desk

Parameters: Print Registration Cards for Accompanying Guests

Settings:

• Default Registration Card

• Age Threshold to Print Registration Card

OPERA Cloud Tasks

• Reservation Workspace

• Generating Registration Cards

Prerequisites for Wake Up Calls

OPERA Controls

Group: Reservations

Functions: Wake Up Calls

OPERA Cloud Tasks

Group: Bookings

Reservation Management: Wake Up Calls

• New/Edit Wake Up Calls

• Delete Wake Up Calls

Prerequisites for Key Packet Labels

OPERA Controls

Group: Reservations

Parameters: Generate Key Packets

OPERA Cloud Tasks

Reservation Management

• Generate Key Packets

Prerequisites for Walk In Reservation

OPERA Cloud Tasks

Group: Bookings

Tasks: Reservation Management

• Walk In Reservation

Prerequisites for Using Telephone Operator

OPERA Controls

Group: Front Desk

Parameters: Telephone Book / Operator

OPERA Cloud Tasks

Group: Miscellaneous

Tasks: Telephone Operator

Prerequisites for Managing Vouchers

OPERA Controls

Group: Cashiering

Functions: Vouchers

OPERA Cloud Tasks

Group: Financials

Tasks: Print Vouchers