Managing Block Reservation Deposits and Cancellations

Use the Deposit / Cancellation feature to manage a blocks reservation deposit requirements, deposit payments and block cancellation penalties.

Block Reservation Deposit / Cancellation covers two separate but related features:

Reservation Deposit deals with managing the advance deposit pre-payments that guests make prior to their stays.
Reservation Cancellation covers the handling of cancellation charges or penalties, which might involve forfeiture of deposits already applied to the reservation.

On the Deposit / Cancellation screen, the Projected Catering Revenue in the Reservation panel shows the events revenue on the books as calculated on the Block Overview Statistics panel. The Projected Total Revenue calculation includes events revenue on the books.

If a Posting Master reservation does not already exist, you will be prompted to create a Posting Master reservation for the block. A zero-amount pricing schedule for the PM room type and dates must exist for the rate code selected in the block

Adding Block Deposit / Cancellation Details

From the OPERA Cloud menu, select Bookings, select Blocks, and then select Manage Block.
Enter search criteria and click Search.
Select the block in the search result, click I Want To..., then Deposit and Cancellation or open the Block and click the Deposit and Cancellation link in Block Presentation.
To Add Deposit Request, expand the Deposit panel:
1. Click New and complete the following:
  1. Deposit Rule: Select a deposit rule from the list to setup the deposit requirements or manually enter details. For more information, see Configuring Deposit Rules.
  2. Percentage: If a deposit rule was selected a percentage of the rate will populate the field; update as required.
  3. Deposit Amount: If a deposit rule was selected a deposit amount will populate to the field; update the deposit amount as required.
  4. Due Date: If a deposit rule was selected a due date will populate to the field; update the deposit amount as required.
  5. Comments: Enter any comments applicable.
2. Click Save.
To Add Cancellation Penalty, expand the Cancellation panel:
1. Click New and complete the following:
  1. Cancel Rule: Select a cancel rule from the list to setup the cancellation policy or manually enter the details. For more information, see: Cancel Penalties (Cancellation Penalty Rules).
  2. % Cancel: Enter the percent of the total charge for the number of room nights specified in Room Nights that is to be charged as a cancellation penalty (if the Percentage method is used to compute the penalty).
  3. Room Nights: The number of room nights for this reservation.
  4. % Due: Enter the percentage of the cancellation amount that is due.
  5. Cancel Amount: The amount of the cancellation charge.
  6. Cancel Date: Enter the date on or before which the cancellation must take place to avoid application of the cancellation penalty.
  7. Comments: Enter any comments applicable.
2. Click Save.

Editing Block Deposit and Cancellation Details

From the OPERA Cloud menu, select Bookings, select Blocks, and then select Manage Block.
Enter search criteria and click Search.
Select the block in the search result, click I Want To..., then Deposit and Cancellation or open the Block and click the Deposit and Cancellation link in Block Presentation.
Select the deposit rule or cancellation penalty, then click the vertical ellipsis Actions menu and select Edit.
Update the details.
Click Save.

Deleting Block Deposit and Cancellation Details

From the OPERA Cloud menu, select Bookings, select Blocks, and then select Manage Block.
Enter search criteria and click Search.
Select the block in the search result, click I Want To..., then Deposit and Cancellation or open the Block and click the Deposit and Cancellation link in Block Presentation.
Select the deposit rule or cancellation penalty, then click the vertical ellipsis Actions menu and select Delete.
Click Delete to confirm.

Posting Deposit Payments

Note:

Country-specific OPERA Controls may impact the functionality available.

Posting an Un-allocated Deposit

An Un-allocated deposit is not applied to a specific deposit request

From the OPERA Cloud menu, select Bookings, select Blocks, and then select Manage Block.
Enter search criteria and click Search.
Select the block in the search result, click I Want To..., then Deposit and Cancellation or open the Block and click the Deposit and Cancellation link in Block Presentation.
In the Deposit section, click the vertical ellipsis Actions menu and select Post Un-allocated Deposit and complete the following:
1. Payment Method: Select a payment method from the list.
2. Card Number: Enter card number if payment method is a credit card.
3. Expiration: Enter expiry date if the payment method is a credit card.
4. Card Holder: Enter cardholder name details.
5. Change Payment Method on Reservation: Select to update the payment method in the reservation.
6. Amount: Enter the deposit amount.
7. Comments: Enter any comments.
8. Reference: Enter any reference details.
9. Reservation Type: Select a reservation type to update the reservation type based on deposit payment.
Click Post Payment.

Posting an Allocated Deposit

To post a deposit payment against a specific deposit request

From the OPERA Cloud menu, select Bookings, select Blocks, and then select Manage Block.
Enter search criteria and click Search.
Select the block in the search result, click I Want To..., then Deposit and Cancellation or open the Block and click the Deposit and Cancellation link in Block Presentation.
In the Deposit section, click the vertical ellipsis Actions menu and select Post Un-allocated Deposit and complete the following:
1. Payment Method: Select a payment method from the list.
2. Card Number: Enter card number if payment method is a credit card.
3. Expiration: Enter expiry date if the payment method is a credit card.
4. Card Holder: Enter cardholder name details.
5. Change Payment Method on Reservation: Select to update the payment method in the reservation.
6. Amount: Enter the deposit amount.
7. Comments: Enter any comments.
8. Reference: Enter any reference details.
9. Reservation Type: Select a reservation type to update the reservation type based on deposit payment.
Click Post Payment.