Managing Prepaid (Gift) Cards

Prerequisites for Managing Prepaid (Gift) Cards

Pre-paid Cards allow you to view and manage the details of a stored value / gift card.

You can view the card transactions, reload (top-up) the card, and transfer or cash out the card balance.

Card details, including card balance, appear in the left-side panel; card transaction details are in the right-side panel.

Use this option to issue cards non-resident guests by creating or searching for a profile.

Issuing Prepaid Card

1. From the OPERA Cloud menu, select Financial, select Cashiering and select Pre-Paid Cards.

2. Click Issue Card and complete the following

   1. Interface. Select the Stored Value System from the list.

   2. Card Number. Enter the gift card number.

   3. Amount. Enter the issue amount.

   4. Passerby tab

      1. Name. Enter name to search for guest profile.

         1. Click I Want to . . . to create new profile.

      2. Method. Select a payment method from the list.

      3. Card Number. Enter credit card number.

      4. Expiration. Enter credit card expiry date.

      5. Card Holder. Enter card holder name.

   5. Additional Information tab

      1. Reference. Enter reference number.

      2. Supplement. Enter supplement text.

   6. Click Issue Card.

Activating Prepaid Card

Note:

This option is vendor specific and cards are activated one time

1. From the OPERA Cloud menu, select Financial, select Cashiering and select Pre-Paid Cards.

2. Select the interface , enter the Card Number and PIN (if required) and click Search.

3. Click Activate Card.

   1. Amount. Enter the issue amount.

   2. Passerby tab

      1. Name. Enter name to search for guest profile.

         1. Click I Want to . . . to create new profile.

      2. Method. Select a payment method from the list.

      3. Card Number. Enter credit card number.

      4. Expiration. Enter credit card expiry date.

      5. Card Holder. Enter card holder name.

   3. Additional Information tab

      1. Reference. Enter reference number.

      2. Supplement. Enter supplement text.

   4. Click Activate Card.

Reloading (Top-up) Prepaid Card

1. From the OPERA Cloud menu, select Financial, select Cashiering and select Pre-Paid Cards.

2. Select the interface, enter the Card Number and PIN (if required), and click Search.

3. Click Reload Card.

   1. Amount. Enter the reload amount.

   2. Passer-by tab

      1. Name. Enter name to search for guest profile.

         1. Click I Want to . . . to create new profile.

      2. Method. Select a payment method from the list.

      3. Card Number. Enter credit card number.

      4. Expiration. Enter credit card expiry date.

      5. Card Holder. Enter card holder name.

   3. Additional Information tab

      1. Reference. Enter reference number.

      2. Supplement. Enter supplement text.

   4. Click Reload Card.

Cancelling Prepaid Transaction

Note:

The Cancel Transaction action is only available for records of types Issue and Reload posted on the current business date.

1. From the OPERA Cloud menu, select Financial, select Cashiering, and select Pre-Paid Cards.

2. Select the interface, enter the Card Number and PIN (if required), and click Search.

3. Select the OPERA Transactions tab.

4. Select a transaction, click the vertical ellipsis, and click Cancel Transaction.

   1. Name. Enter name to search for guest profile.

      1. Click I Want to . . . to create new profile.

   2. Method. Select a payment method from the list.

   3. Card Number. Enter credit card number.

   4. Expiration. Enter credit card expiry date.

   5. Card Holder. Enter card holder name.

5. Additional Information tab

   1. Reference. Enter reference number.

   2. Supplement. Enter supplement text.

6. Click Cancel Transaction.

Note:

When you access Cancel Transaction from a reservation, you are presented with additional options: 

• Post Amount to Room. Select the post the refund amount to the folio.

• Make Payment. Select the process refund amount as payment, for example, credit card.

Cash Out Prepaid Card

Note:

A negative payment amount defaults up to the maximum amount the vendor permits for the selected prepaid card. 

1. From the OPERA Cloud menu, select Financial, select Cashiering and select Pre-Paid Cards.

2. Select the interface, enter the Card Number and PIN (if required), and click Search.

3. Select the OPERA Transactions tab.

4. Click Cash Out.

   1. Name. Enter name to search for guest profile.

      1. Click I Want to . . . to create new profile.

   2. Method. Select a payment method from the list.

   3. Card Number. Enter credit card number.

   4. Expiration. Enter credit card expiry date.

   5. Card Holder. Enter card holder name.

5. Additional Information tab

   1. Reference. Enter reference number.

   2. Supplement. Enter supplement text.

6. Click Cash Out.

Viewing Prepaid Transaction Details

Note:

‘View Transaction Details’ action is only available when the ‘Prepaid Cards Transaction’ SVS IFC setting is Vendor Transaction or OPERA and Vendor Transaction.

1. From the OPERA Cloud menu, select Financial, select Cashiering and select Pre-Paid Cards.

2. Select the interface , enter the Card Number and PIN (if required) and click Search.

3. Select the OPERA Transactions tab.

4. Select a transaction, click the vertical ellipsis, and click View Transaction Details.